Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Responsible for providing outstanding technical support to a global customer base. Retains ownership for the resolution of technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, fixing and reproduction within the parameters of contractual Service Level Agreements (SLAs). On this position, you will be part of post-production team, attending customer’s incidents, defects, change requests, RCAs of issues, and automation of possible workarounds.

What will your job look like?

•    You will design, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications.
•    You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders.
•    You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.
•    You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals.
•    You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.
•    You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks.
 

All you need is…

. Must have administration & management experience with Dynatrace SaaS or Managed clusters.

•  Strong Knowledge of ITSM processes
•  Design and develop innovative solutions to integrate Dynatrace in customer environment and make it a part of their day-to-day operations.
•  Ensure and document full deployment of Dynatrace product in customer environment. Dynatrace Database Health Analysis
• Must be able to configure pure path, collector and agent for Dynatrace 
•  Knowledge on APIs and integrations.
•  Generate and analyze thread Dump.
•  Hands on expertise on other monitoring tools like Solarwinds , PRTG, Splunk etc.

Why you will love this job:

•    You will be challenged to design and develop new software applications.
•    You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.