Do you want to help solve the world’s most pressing challenges? Feeding the world’s growing population and slowing climate change are two of the world’s greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Join one of the world leaders in global agriculture engineering Technology. AGCO’s consistent efforts to deliver smart farming solutions leveraging technology and engineering prowess has helped create innovative global platforms like Precision AG Technologies.

In Support of AGCO’s Farmer First purpose and clear intent of developing innovative technological solutions, we are opening a new digital capability centre located in Bengaluru, India.

The centre would focus on augmenting AGCO’s global IT and Digital capability and investment in high-quality technology, innovation, and R&D talent.

The teams will be an integral part of AGCO’s global ecosystem. They will work as part of a global cross-function and cross-cultural team, working together to deliver AGCO’s purpose to provide Farmer-focused solutions to sustainably feed our world and our vision to be the Trusted partner for industry-leading, smart farming solutions.

“So if you are interested in working for a diverse organization that provides global opportunities, has a vision and purpose to help solve one of the biggest problems of our time and who is on the forefront of innovation, please apply today!”’

AGCO is looking to hire candidates for the position of Product Performance Manager, Digital.

The purpose and scope of the Product Performance Manager, Digital (Offboard) is to lead development of support structure for all ONEDigital products developed by AGCO IT team and rolled out by DTO (Digital Transformation Office). The position is directly responsible and accountable for meeting or exceeding product launch requirements and monitoring product support metrics to ensure Best in Class Customer Experience. The Manager will collaborate with stakeholders from Customer Support Organization, Product IT Organization, Digital Transformation Office Organization and Business teams to resolve customer issues and improve Digital Offboard Product.

This position must be self-directed and able to envision customer support process improvements that result in the overall advancement of Product Performance KPI metrics (KPIs include but not limited to SLAs for First Response Time and Resolution Time) on an annual basis. This position must be able to bring to fruition envisioned improvements by gaining acceptance and concurrence from associated Global organizations, using influential skill and discipline as necessary.

Significant effort and time commitment is required for building and sustaining strong working relationships across the regions, brands, and internal stakeholders. Strong ambassadorial skills and mindset are required to create a sustainable and effective working relationship to ensure the Manager is effective in the execution of the role.

Your Impact

•  Act as The Subject Matter Expert for assigned products.
• Assist first level support team in increasing product knowledge, creation of troubleshooting guides, escalation to stakeholders for problem resolution.
• Work as liaison between back office team, solution development team, product manager and vendor as necessary to prioritize and resolve issues.
• Own communication of current product issues and resolution status to the markets.
• Partner with NPI Lead to identify improvements in new product and ensure Product Launch Readiness for future product launches.
• Participate in Product Stakeholder Meetings to present Product Performance KPIs.
• As needed, work as back up for back office team in answering dealer & customer requests.
• Collaborate with Product Management and Training teams to bridge training gaps for AGCO dealers & act as Train-The-Trainer for Customer Support Team.
• Drive NPS (Net Promoter Score) survey feedback findings to resolution to ensure that negative customer feedback is addressed.
• KPIs – Product Launch Readiness, Time to Respond, Time to Resolve
• Travel Required – Yes (Up to 20%)

Your Experience and Qualifications

• Bachelor’s degree in Engineering.
• Must have experience in supporting IT Business Solutions & Operations, overall 8-12yrs of experience.
• Strong experience in Agile Development of Digital Solutions.
• Must have at least 5 years of experience implementing/supporting IT Business Solution & Support.
• Ability to negotiate and work with diverse cross functional teams to drive business deliverables.
• Excellent communication skills – both written and verbal

Preferred Qualifications

• Agile Certification – Product Owner, Teams, Have worked in Azure DevOps
• Project Management – Yes, Project Management Scope of Impact – Global
• Process Management – Yes, Process Management Scope of Impact – Global
• Span of Strategic Direction – AGCO
• Problem Solving Skills Needed: Complex and Critical

Your Benefits

• GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We’re committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT – Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES – You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer