IT Support Specialist, Berri

Company Name: Accolade Wines Australia Ltd

Location: Berri, SA, Au

Job Duration: 2026-06-19 to 2026-07-19

Overview

About You

We’re looking for an IT Support Specialist to join our team at Berri, supporting users across Australia and internationally. 

This role goes beyond a traditional service desk. You’ll be hands-on across devices, systems and day-to-day support, with exposure to a broader IT environment and the opportunity to build your capability over time. 

If you’re currently in a support role and looking for more variety, ownership and a clear development pathway, this is a strong next step. 

About the Role

Reporting to the Client Services Team Lead, you’ll be the primary point of contact for IT support across the Berri site, while also supporting the wider business. 

You’ll work across Level 1 and Level 2 support, taking ownership of issues from initial contact through to resolution. 

 

PLEASE NOTE: This role is based at Berri (Riverland) and best suited to candidates based in Berri, or those open to commuting – we are 5 days per week on site 

What this role offers

  • Broader exposure than a typical service desk role
  • End-to-end ownership of support requests
  • Variety across BAU support, troubleshooting and project work
  • Exposure to a global, multi-site IT environment
  • Clear pathway into Systems Administration or Infrastructure roles

Your responsibilities

  • Provide Level 1 and 2 support across hardware, software and business systems
  • Set up, image and troubleshoot laptops and desktops
  • Manage incidents and service requests through ITSM tools
  • Support user onboarding, access and device lifecycle management
  • Troubleshoot across Microsoft environments (M365, Intune, Entra ID / AD)
  • Contribute to documentation and continuous improvement of processes

What this role needs

  • 2+ years’ experience in IT Support / Service Desk / Desktop Support
  • Strong experience across Microsoft environments
  • Able to troubleshoot and resolve technical issues independently
  • Strong communication skills with a customer-focused approach
  • Proactive, organised and comfortable managing competing priorities

Essential Qualifications

• 2+ years’ experience in a Help Desk / Service Desk or similar environment. 

• Tertiary qualification in Information Technology or a related discipline desirable but not required. 

About Vinarchy

Vinarchy is a global wine business bringing together a portfolio of well-known brands. As a newly formed organisation, we are building a consistent and scalable IT environment to support our teams across multiple regions. Please see our video for more information. 

 

To Apply

Please submit your CV or a short expression of interest outlining your experience and interest in the role. 

 

At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture and are proud to be an equal opportunity employer. 

 

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre‑employment screening. 

 

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know. 

 

Our Company Values

  • Grow Together
  • Integrity In Every Drop
  • Own Our Impact
  • Simplify To Amplify