The Role

To provide world class support to an enterprise level client base responsible for incident resolution, processing of change requests, and contributions to problem management for customer network and infrastructure cases. The candidate will be qualified to a CCNA evel or a similar proven track record of experience. 
Review, approve and execute change requests to ensure successful change management. Troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. The T4 will be responsible for ensuring a positive customer relationship. 

The Main Responsibilities

• Review and execute firewall change requests to ensure successful change management.  
• Troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. When issues arise, they must analyze the root cause and resolve them promptly or else escalate them to next level. 
• Responsible to review client’s firewall and network design, requirements and collaborate with other specialists and engineers of a higher level to assess risk posture of the design. 
• Monitor, triage and response to firewall health alerts and incident tickets. 
• Provide day-to-day technical support on troubleshooting errors or issues with firewalls and network devices 
• Fulfil service requests such as MACDs or service requests such as policy admin(whitelist, blacklist, etc.). 
• Provide technical advice and clarifications services supplied 
• Apply change management process and implement or install security measures or controls.  
• Conduct testing and evaluation for security solutions, including disaster recovery testing. 
• Be part of the on-call operational support team roster. The role requires being on standby or on call after hours and weekends, on rotational basis. 
• Responsible for ensuring a positive customer relationship. 
• Ensuring that incidents and reports are communicated to the intended recipients. 
• Provide 24/7 on-call operational support for firewall management on a rostered schedule. 

What We Look For in a Candidate

• 3-5 years thorough knowledge and experience in Network Security. 
• Thorough knowledge of the TCP/IP protocol Suite, VLSM, IP address allocation. 
• Network Security engineering skills (Firewall, IPS, proxy, web filtering, email filtering, firewalls, APT detection, next gen firewalls) 
• Deep understanding of major security protocols and cyber security including intrusion detection/prevention protocols 
• Advanced level identification, investigation and resolution of major/complex incidents/vulnerabilities that affect the security of information assets 
• Strong practical knowledge of network concepts including DNS, DHCP, VPN, network protocols, port configuration, link aggregation, and performance tuning. 
• Able to configure and verify router hardware and software operation using all commands with a strong knowledge of all protocols. 
• Knowledgeable and skilled in troubleshooting Network devices, Firewall, IPS, proxy.   
• Flair for translating information security requirements into IT security controls and measures 
• Passionate and knowledgeable in information security management / cybersecurity 
• As with most other jobs that involve working with network technology, Network Security Engineer must be meticulous and detail oriented, examining every aspect of the system to guarantee security and spot software bugs or anomalous activity 
• Position must be mindful of client needs and clearly communicate complex information. The Network Security Engineer must monitor network performance; provides reports on problem areas to clients; creates and analyzes network reports to identify network trends and initiate corrective action.  
• Strong analysis skills to perform network and system vulnerability assessments, identifying and prioritizing security issues, and documenting findings and recommendations. 
• Strong customer focus and quality mindset. 

Preferred Requirements 

• Knowledge of other networking technologies, including: 
• FortiGate(must), FortiManager(Good to have), Check Point, and Palo Alto 
• Use of packet capturing technologies such as Wireshark, tcpdump, and NetScout. 
• Knowledge of platform technologies including Microsoft Windows, Unix, and Linux. 
• A degree in IT or equivalent proven experience in technical support roles for high-availability data centre infrastructures. 
• ITIL accreditation 

Compensation

What to Expect Next