Company Name: CenturyLink




About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


About the position:


Job Description

  • Assists in delivering security requirements and coordinating information security risk assessments to ensure compliance with corporate policy, standards, procedures and industry best practices.
  • Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events
  • Monitor, triage and response to SIEM alerts for Client security events. Investigation and resolution of impairment scenarios on MSS products. Researching and implementing customer generated change requests for MSS products
  • Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLA’s
  • Performs tasks associated with the installation, turn up and maintenance of CenturyLink security infrastructure
  • Present as technical expert delivering solutions to Clients, internal business and third-party vendors. Develop enhancements to existing solutions, promote creation of new tools, processes and applications
  • Directly support, train and mentor tier I and II colleagues





  • Education to A-Level / Higher Diploma standard, with bias in Information Security, Information Technology, or related field
  • Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA A+, CompTIA Network+, or SANS GSIF
  • Must be able to satisfy local government / national background screening
  • Minimum 5 years related experience in specific area or equivalent



  • Firewall certifications / qualifications with Fortinet, Arbor, Checkpoint, Cisco and Palo Alto and training / experience with Radware
  • Demonstrated proficiency exercising a sound depth and breadth of technical subject knowledge


This position will perform second tier Security Technician support by working in a fast-paced, Network Operations Center type environment. Supports Global Security function 24x7x365, by performing incident response, break/fix analysis and repair activities within a multi-dimensional and dynamic logical and/or physical security environment. Executes key role in an enterprise defense in-depth structure; acting as the second line of defense, performing troubleshooting and situational triage; receives work from front line security technicians whose primary focus is surveillance (alarm monitoring). Performs scheduled and break/fix maintenance work according to prescribed methods and procedures in pre-designated windows.


Job Summary

A pivotal role in the Global Security organization responsible for operation, maintenance, and monitoring of Managed Customer Security portfolio.  This role performs security event management functions – monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems.  Facilitates the ingress, implementation and egress of advanced Client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to junior Security Operations engineers

Alternate Location: AR-CABA-Buenos Aires

Requisition #: 208556

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.