Job Summary

The Director of Operations is responsible for leading our team at the location – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.
 

Detailed Responsibilities

• Proactively coaching and motivating team members to deliver their best
• Identifying opportunities and driving continual improvement in our location operations
• Building a strong partnership with locations partners
• Working with regional and Home Office leadership to drive innovation and best practices at the location
• Delivering against our financial goals and budgets
• Coaching the operations management team
• Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
• Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
• Reviewing financial reports and developing action plans to best achieve business goals
• Leading the continual development of the location’s food story and guest experience
• Completing team member performance reviews including career development planning and compensation reviews
• Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities 
• Reviewing and processing any expense reports submitted by team members in Concur
• Interviewing applicants interested in roles requiring hiring consideration and approval
• Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
• Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
• Coaching team members for optimal performance and engagement
• Conducting manager meetings to engage, inform and build alignment
• Conducting event walks interacting with team members, guests, partners and VIPs
• Identifying and planning for management support needs when the business will exceed the location’s current resources
• Managing team recognition program ‘Levy Legends’ by leadership promotion and participation 
• Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
• Completing corrective action, where necessary, to hold team members accountable and improve future performance
• Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders
• Closing/Signoff Payroll on a bi-weekly basis for team members
• Ensuring all financial reporting is completed in a timely and accurate manner
• Driving shrinkage prevention efforts to minimize financial risk to the business
• Leading continual operational improvement planning
• Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals
• Planning budget and P&L management to support optimal financial achievement
• Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
• Acting as the figurehead at the location for Levy’s Work of Change initiative – build a diverse and inclusive team who represent the community the location serves
• Other duties as assigned

Job Requirements

Job Requirements

• 5+ leadership experience in Hospitality or Retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills