Customer Engagement Manager

Company Name: Amdocs Inc

Location: London, LND, GB

Overview

  

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

The Customer Engagement Manager (CEM) is responsible for managing the overall successful implementation of customer-facing activities to fulfil the requirements of customer agreements.

What will your job look like?
  • Provide leadership for all client engagement activities for specific client(s)
  • Provide on-going management and coordination of all program activities
  • Meets specific EBIT targets to financial success of the program
  • Identify additional business opportunities as they arise and align with the Account Director to create them into wins.
  • Work closely with clients, partners and internal resources to ensure successful delivery of the client solution
  • Release Management, Program Management, Requirement Management, Post Production support
All you need is…
  • Management experience or above (ideally in telco industry)
  • Experience in customer facing roles, including senior level, for at least 2 years
  • Experienced with services offering and not just product offering
  • Excellent oral & written communication skills in English
  • Demonstrated client relationship management skills
  • Ability to interact at all levels with customers and vendors
  • Ability to manage multiple projects simultaneously in a fast-paced environment and work independently with minimal direction
  • Commercial acumen
  • Supporting sales activities and leading small sales initiatives
  • Ability to work onsite (Birmingham) from Tuesday – Thursday every week
Why you will love this job:
  • You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth
  • You will have the opportunity to work with the industry most advanced technologies