AP COE LEAD

1.      Direct Reporting Line to AP Global Performance Delivery Lead.

2.      Lead AP COE team in managing daily operational activities, goal setting, team development.

Process Performance

·       Manage E2E Process Performance, including definition, measurement and reporting performance metrics (KPIs) to senior stakeholders and customers.

·       Manage E2E PtP Service Delivery (effectiveness and efficiency) covering both retained and outsourced PtP activities.

·       Report to and/or represent PtP Process in cross functional governance forums (i.e. market service reviews, center operations reviews, etc.)

·       Perform activities allocated to the retained organization scope as well as quality control over outsourcing partner’s service delivery.

·       Conduct Partner Service Level reviews, control accuracy of supplier’s service reports.

·       Manage issues (Service levels breach, service underperformance, etc.) related to supplier’s performance in collaboration with Service Partner Manager.

·       Proactively resolve process performance issues and follow up with relevant stakeholders using structural problem-solving tools and methods.

·       Provide end-users support on tools and systems functionalities and features (e.g. EBS, CW, etc.)

Process Transformation

·       Support and / or drive with Global PtP Process Owner, AP Global Performance Delivery Lead and P2P Global Transformation Lead end-to-end PtP process transformation programs, including implementation of new tools, process re-design, harmonization, potential transitions, etc.

·       Provide operational, process, systems and tools expertise on E2E PtP Processes and regional specific ways of working.

·       Collaborate with GBS stakeholders (Service Managers, Knowledge Manager, Process Managers, Service Performance Manager, Business Analysts, Internal Audit) to identify opportunities, develop action plans, and implement process improvements.

·       Recommend innovative business and technical solutions to improve operational effectiveness.

Knowledge Retention

·       Manage the PtP process documentation, including Desktop Procedures, Training Materials, Easy Finance content and others so they are complete, up-to-date, and effectively deployed across all functions and geographies (including BPO partner).

·       Work closely on design, preparation and execution of process and systems trainings.

Risk and Compliance

·       Monitor operational effectiveness of the PtP internal controls, including ongoing update and deployment of the Risk Control Matrix (RCM)

·       Perform periodical reviews of the control effectiveness for the PtP Internal Control across.

·       Identify risks and issues in processes and systems.

·       Manage Access Rights for Service Partner’s personnel.

Customer Satisfaction

·       Analyze and address PTP related customer feedback, including formal and informal channels.

·       Continuously seek opportunities, in collaboration with the Service Management and other functions to increase user experience with tools and system and ways of working.

·       Provide solution to a wide range of difficult issues,

·       Be ambassador of the changes

·       Be proactive.

·       Have an exceptional sense of urgency.

Required Knowledge, Skills, Abilities and/or Related Experience:

 Academic Qualifications

·       University degree; educational background in finance and accounting

 Languages

·       Very good language skills in English

 Experience / Hard skills

·       5 years in accountancy/finance

·       Practical knowledge of MS office applications (Excel, Outlook, Word)

·       Experience with ERP accounting systems (e.g., Oracle and JDE)

·       Experience in process improvement / project management

·       Very good understanding of AP accounting principles

Soft skills

·       Strong analytical skills

·       Attention to details

·       Customer focus mindset

·       Service oriented and professional working approach

·       Good interpersonal skills and the ability to work in a multicultural environment

·       Process excellence approach

·       Self-reliant, proactive and highly motivated

·       Ability to work under pressure and work within tight deadlines

·       Ability to work independently with minimal supervision