UDM & Policy Senior Engineer

Company Name: Ericsson

Location: Madrid, MD, ES

Overview

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

 

Our Great Opportunity

We are looking for a Senior Engineer working in global customer support and technical coordination for the UDM product area.

GS in Madrid is part of the UDM and Policy unit, and our main responsibilities are:

  1. Global Product Deployment.
  2. Customer support.
  3. 5G Demo & POCs.

 

If you are a service minded person, with good technical and soft skills, who enjoys collaborating and interacting with multiple partners, this can be your opportunity!

 

You will

  • Handle and drive CSR (Customer Service Requests)/TTX resolution from global customers.
  • Perform remote and on-site troubleshooting in real customer networks and labs.
  • Take part in on-site installation, configuration and testing activities.
  • Participate in emergency support handling.
  • Verify emergency corrections in lab before they are released to customer.
  • Participate in early product deployment projects.
  • Dialog frequently with our interfaces in the region, PDU and product line.

 

To be successful in the role you must have

Core Qualifications

  • Master of Science / Bachelor degree or equivalent in Computer Science, Telecommunication, Information Technology or Electrical Engineering.
  • Experience and competence working with UDM & Policy nodes (CUDB, HSS, SAPC, HLR, IPWorks, UPG, EIR)
  • Customer support experience.
  • Availability for on-call work schedule.
  • Proficient in English.
  • To be accountable, proactive and always keep the customer’s interest in mind.

Additional Qualifications

  • Knowledge of CSR, TTX and TR handling processes.
  • Knowledge of Cloud and virtualization.
  • Enjoy travelling.

 

What´s in it for you?

Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

 

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

 

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
 

Primary country and city: Spain (ES) || || Madrid || R&D

Req ID: 405683