Services Technician

Overview

In this role, you will provide client support in both face to face and remote settings for Windows, Mac, and Mobile configurations with a focus on Mac OS

Provides support for a fast growing group of team members in multiple divisions. Excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.  

  • High School Diploma, GED, equivalent certification, or military experience
  • A least 1 years experience with OS X/macOS – El Capitan and later, especially including system image deployment, maintenance, software and system testing and encryption and security tools (McAfee and FileVault)
  • At least 1 year of experience with Windows – 7 or later, including image deployment, software and system testing and encryption and security tools (McAfee)
  • At least 1 year support and administration including remote administration, end user support and interaction with other support groups including executive support
  • At least 1 year experience with productivity tools running on Mac’s/PCs including MS Office, Lync
  • At least 1 year Mac/PC experience in a medium to large environment
  • At least 1 year experience with platform management and integration preferably JAMF Casper Suite, SCCM or equivalent
  • At least 1 year experience with ticketing and traffic reporting tools (Zendesk, HPSM, or equivalent)