Service Integration Manager, Operations

Company Name: AIA Careers

Location: Phnom Penh, KH


About AIA:

AIA Group is the largest life insurer in the world by market capitalisation with presence in 18 markets across the Asia-Pacific region and almost a century of history in Asia. The scale and reach of our business provide a springboard for you to build the right skills and to grow professionally and personally. We are expanding our operations in Cambodia and are now looking for an aspiring individual to join us as Service Integration Manager, Operations based in Phnom Penh.

Job Summary:

This role is to maintain and enhance customer services by organizing and evaluating service and delivery systems and procedures and managing resources.

Key Responsibilities:

  • Ensure system and process enhancement through user requirement (UR) development to support for future Client need or request
  • Manage Policy Owner Servicing
  • Ensure Quality Assurance to the whole service touch points which might include but not limited to e mail, calls, and social media
  • Enhance payment experience through working with cross function and various business partner
  • Project delivery with other cross functions to provide the better process and service experience to both internal and external Clients which might include banks partners etc.
  • Develop and support the implement business projects
  • Policy administrative to support policy conservation program and other potential program require by the business
  • Ensure risk and compliance are aligned with business procedures and policies
  • Ensure the Training and Accreditation well conduct with high quality
  • Conduct Resource Planning base on the volume of workload
  • Develop and coach staff to build team capability 

Job Requirements:

  • Bachelor’s degree level education in business or similar field
  • At least 5 years of work experience of insurance operations
  • Proficient use of English and office computer
  • Possess analytical skill, communicative skill, customer service-oriented and interpersonal skill
  • Possess personal traits: initiative, self-driven, team player, high spirited, detailed and meticulous

We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking “Apply Now" at the button below and click on "Apply Now” for our processing. Deadline | Applications will be reviewed on a rolling basis, therefore the sooner we receive yours the better!

For further details or clarifications, please email us at:


Closing Date: 16 October 2019