We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.
As an SDM (Service Delivery Manager), you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.
All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.
- You will ensure service delivery execution
- Responsible for driving and supporting services sales
- Build a productive work environment for individuals and own organization
- Drive performance management (process)
- Drive competence management
- Conduct Resource management
- Look after unit finance within your group.
- Education: M.SC, MBA or equivalent through experience
- Min years of experience: (Recruiter to supply)
- Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
- Deep understanding of Service Delivery process, models, and strategy
- Knowledge of the sales process
- Customer and market insight
- Excellent Social and communication skills
- Financial acumen and skills
- Formulating strategies and concepts
- Adhering to principles and values
- Leading, supervising, and responding to change in a high pace environment.
(Recruiter to include as needed)