Senior Desktop Support Analyst

  • AGCO
  • US - GA - Duluth
  • 2 weeks ago

Company Name: AGCO

Location: Duluth, GA, US

Job Duration: 2023-11-15 to 2023-12-15


Do you want to help solve the world’s most pressing challenges? Feeding the world’s growing population and slowing climate change are two of the world’s greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Your Impact:

  • This position is responsible for all aspects of incident management including logging, analyzing, resolving, and follow up on hardware and software issues. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including desktops, laptops, printers, scanners, copiers, smartphones, Apple products, and tablets) to ensure optimal workstation performance.
  • The person will be responsible for all aspects of the procurement of hardware and software. 
  • The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
  • It will also include liaison with AGCO Internal Teams and 3rd party providers for hardware and standard computer software.
  • Provide additional support, training team members, assist Executives in Duluth and taking the lead for some End User Technology Projects across North America small sites is also required.


Your Experience and Qualifications:


  • Associates degree or Technical Certification along with 6-8 Years of experience in the field or related area.
  • Familiar with standard concepts, practices in IT
  • Relies on judgment to plan and accomplish goals.
  • Knowledge of IT Change Management process as it relates to Desktop Support systems
  • Performs a variety of tasks, works under general supervision.


Your Benefits:

  • Attractive, fair remuneration including participation in our bonus scheme.
  • Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework.
  • Health and life insurance.


We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.


Join us as we bring agriculture into the future and apply now!


AGCO is an equal employment opportunity employer and is committed to maintaining a workplace that is free of inappropriate or unlawful conduct on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected status as provided by law.