SAP Hana – Technical Support

Company Name: ExxonMobil

Location: Curitiba, PR, BR

Overview

Job Role Summary

 

Work with business and technical teams to provide L3 Technical Support for SAP HANA.

Job Role Responsibilities

 

  ○ Analytical skills to investigate and troubleshoot issues
  ○ SAP HANA modeling (optional)
  ○ Infrastructure background (servers, SQL data bases, storages, Clusters)
  ○ Strong Communication (Vendor, stakeholders (project/business), support teams)
  ○ Experience or willing to learn SAP Hana to provide Technical support
  ○ Ensure solution compliance to solution design, best practices, technical architecture, design standards, technology roadmaps and business requirements

Expected Level of Proficiency

 

  ○ HANA Expertise
  ○ Experience in Applications support
  ○ Collaboration across organization
  ○ Knowledge of applications integration, Basis, security and relational databases (MS SQL)
  ○ L3 Escalation point of contact for L1 and L2 teams for issues in production and work with vendor
  ○ Coordination role to assist with change management  activities (define testing plan, involved in software upgrades)
  ○ Understand emerging technologies
  ○ Strong problem resolution skills
  ○ Strong customer focus