Product Manager, Strategic Capabilities

Overview

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Position Summary:

New York Life's Insurance & Agency Group is seeking a highly qualified individual for the role of Product Manager, Strategic Capabilities.  This is a unique opportunity to have a significant impact on the future growth and operations of the company through the development of key strategic capabilities for New York Life to utilize new sources of health data to enhance the customer experience, increase efficiency of operations, and improve risk assessment. The ideal candidate will have experience in a data-driven product manager role leading a cross-functional team to execute strategy, with analytical, technical and customer communication skills, preferably with consulting experience in the healthcare industry.

 

Major Responsibilities:

  • Develop and operationalize new strategic solutions and capabilities to improve customer experience and operations
  • Define and execute strategy, roadmap, objectives and key results, to lead cross-functional teams in a collaborative matrix environment, and develop strategic capabilities including use of digital health data for life insurance underwriting risk assessment
  • Optimize health data retrieval solutions by analyzing and solving for drop-off in consumer behavior funnel, and inefficient data supply chains and operational processes
  • Take overall ownership in achieving results in operational metrics and executing business strategy and objectives
  • Support decisions with key insights, data analysis & effective presentations of important factors driving the businesses
  • Develop polished presentations and data visualizations to synthesize and communicate complex data analysis to various constituencies, including senior leadership
  • Partner with external vendors and lead internal business and technology teams to develop, test, pilot and operationalize new innovative data sources for risk assessment and advanced analytics
  • Effectively collaborate with a broad range of functional areas incl. Technology, Underwriting, Marketing, Field Service, Data Scientists, Sales Agents, Data Security, Legal, Compliance, Procurement, Operational Risk Management

 

Qualifications:

  • Self-motivated, execution oriented, with very strong analytical and synthesis skills
  • Collaborative work style with ability to effectively interact with and earn trust of peers and senior leaders
  • Experience working with cross-functional teams and driving the realization of project goals and completion of time-bound deliverables
  • High capacity to prioritize multiple assignments and multi-task essential; very organized with excellent follow-up and problem-solving skills
  • Deep knowledge of Excel and advanced PowerPoint skills required; experience with process mapping (e.g. Visio) and analytic/statistical tools (e.g. Tableau)
  • Outstanding judgment, critical thinking, time management, communication and writing skills
  • Effective and concise communicator especially with senior management (presentations, emails and lead discussions)
  • Broad knowledge of the Life Insurance industry and business operations is a strong plus

 

Experience:

  • 5-7+ years of experience in roles across consulting, data analysis, product management
  • Hands-on experience with conducting research and analysis to optimize consumer funnels and operational processes
  • Prior consulting firm or internal consulting experience preferred
  • Experience with healthcare data and/or healthcare ecosystem is preferred
  • Software Development Life Cycle and Agile framework/ methodologies

 

Education:

  • Bachelor’s degree required
  • MBA, Master’s degree or equivalent experience desired

 

SF: LI-CC1

SF: LI-PC1

EOE M/F/D/V

 

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Job Requisition ID: 82852