Work Schedule/Days: Day / Monday – Friday
Employment Type: Full-Time
Location: Office Park (1687)
Requisition #: 34400
The Practice Manager for the Orthopaedics and Sports Medicine Children's Physician Group oversees the day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of these practices. Oversees larger practices and multiple locations with high patient throughput, inpatient, and/or procedural services and an evolving strategic plan and/or growing scope of programs and/or services. This practice sees approximately 100,000 patients a year across 15 locations managed by 6 Practice Operations Supervisors. Additionally there is a Contact Center Supervisor and a Triage Nursing Supervisor.
One of the largest pediatric orthopaedic practices in the Southeast with 13 surgeons, one orthopaedist and six sports medicine primary care physicians who are part of our nationally ranked Orthopaedics Program. There are 14 APPs seeing patients independently. Our team of orthopaedic specialists sees hundreds of patients a year. We treat patients with a wide range of orthopaedic conditions from casting broken bones to performing spine surgery. Our team understands how to treat the growing bodies of children and young adults.
- Bachelor's and Master’s degrees in Business Administration, Health Administration, or related field
- 5 years of experience in operations with strong financial, human resources, and systems background
- Experience in a physician practice setting
- Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic
KNOWLEDGE SKILLS & ABILITIES*
- Ability to operate independently
- Able to plan and manage time effectively and execute projects to completion with minimal oversight
- Demonstrated strategic thinking and problem-solving ability
- Strong communication skills and ability to build productive relationships across various levels of the organization
- Personal organization and time management
- Human relations and teamwork
- Personal adaptability and motivation
- Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, as well as possessing excellent writing skills
- Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
- Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
- Ability to effectively manage employees within assigned practice
- Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice
- Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
- Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
- Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
- Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
- Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
- Ensures back end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
- Ensures structure addresses changes in technology, operational processes, and practice needs.
- Builds relationships with key stakeholders, communicating progress towards key performance indicators.
- Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.
- Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
- Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
- Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
- Evaluates and makes recommendations for business development and expansion opportunities.
- Oversees implementation of all expansion projects.
- Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
- Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
- Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
- Mentor team members to encourage personal and professional growth.
- Encourage ongoing skill development by providing opportunities for continued education.
Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Climbing – Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking – Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Pushing/Pulling – Occasionally (activity or condition exists up to 1/3 of time)
Sitting – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Some potential for exposure to blood and body fluids
Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.
With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.
Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.
Have questions about the recruitment process? Check out What to Expect.
Address: 1687 Tullie Circle, Atlanta, GA 30329
Function: Practice Management – Practice Management