Patient Financial Services Specialist


Job Req ID: 202039

Position Number: 00101410

Employment Type: Full Time

Shift: Day

Shift Details: Monday- Friday 1st shift

Standard Hours: 40.00

Department Name: PFS – Quality Assurance

Location: CPN Billings/Collections

Location Details:  Airport Center Parkway

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing – for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Onboards new teammates, facilitates classroom training and develops online and print-out course material on system processes, department workflows and any changes within a designated area. Appropriate teammate will fill any critical vacancies that arise including standing in the gap of underserved departments.

Essential Functions



  • Reviews current processes, assuring that any changes are given to management, and are provided for the updating of the training manuals and department specific job aids.
  • Coordinates in the creation of process and training documents to be used to train new and existing employees across all systems.
  • Creates and facilitates PowerPoint presentations in a classroom setting.
  • Assists with vacancies by working the scheduled hours .
  • Provides assistance on projects in the department.
  • Other duties assigned by leadership.

Physical Requirements
Works in a variety of fast-paced office environments. Work requires good concentration, flexibility and the ability to adapt to changing work situations. Must be able to lift up to 25 pounds. Work requires to sit for most of day or may be standing/walking for most of day depending on the work assignment. Must be physically able to move around the office daily and often, as well as other facility offices, both on-site and off-site. Must be able to reach and bend on a moderate level.

Education, Experience and Certifications
High School Diploma or GED required. 1 year of experience in Patient Financial Services (preferably insurance based) is preferred. Some knowledge and/or experience of the revenue cycle is desired. Excellent oral and written communications skills. Strong team player, able to adapt quickly to changing work situations.








At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer