VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/
The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fosters customer retention, and promotes outstanding associate/doctor satisfaction.
Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model
Develops professional business relationships with other Associates, Host, and Doctors
Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, to include but not limited to the following:
• Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements;
• Recommends specific lenses, lens coatings, and frames to suit customer needs;
• Assists customers in the selection of frames and coordinates frames with optical measurements and prescription;
• Conducts measurements of the bridge and eye size, temple length, vertex distance, pupillary distance and optical centers using appropriate tools
Ensures high quality through accurate measurements, correct pricing, and realistic delivery time quotes
Maximize Managed Vision Care relationships and sales opportunities as measured by:
• Effective plan administration and local service
• Improvements in average transaction
• Locally initiated plans
Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
Other duties as assigned by Optical Manager and other Associates
Typically has the following skills or abilities:
If Required by State: Applicable State licensure or certification by a nationally-recognized optician association as an optician
Ability to sell through the use of sales skills and accountability for sales results
Experience and results with a retail or customer service establishment
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships
Success in-store merchandising and attention to detail
Minimum of 1-2 years of experience in a related field
Experience with personal computers preferred
Proficiency in Microsoft Office
Customer service experience
Experience with EHRP
Working Conditions / Physical Demands
The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.