Requisition No: 230641 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER – 64941453

Position Number: 64941453 

Salary:  $30,878 

Posting Closing Date: 09/18/2020 

Thank you for your interest in career opportunities with the Florida Department of Health in Manatee County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.


The Florida Department of Health (DOH) is hiring Patient Health Care Advocates (PHCA’s), for the Manatee County Patient Health Care Advocacy (PHCA) Program. This position will coordinate care for individuals aged 18-64 identified as high utilizers of emergency services for primary care, who live at or  have multimorbid health conditions, are uninsured, and enrolled in the Indigent Health Care Program.

This position will report to the County Patient Health Care Coordinator, with administrative oversight provided by DOH. THE PHCA position provides health care coordination, education, and referrals to health organizations and social services to help bridge the gap between communities and systems of care to reduce barriers to access and other health disparities in this underserved population.

The PHCA will engage in community outreach activities, facilitate care navigation and referrals, and provide patient education utilizing motivational interviewing (MI) techniques for managing/preventing chronic disease to improve patient self-efficacy and well-being resulting in reduced health care costs and emergency services utilization for primary care services.

FL Community Health Worker Certification Preferred.

Professional Job Roles

The PHCA will:

  1. Advocate: serve as a liaison bridging cultural differences between the patient and community health/social services
  2. Serve as a Resource: recognize barriers to care and work to develop skills to increase patient capacity to access community resources
  3. Communicate/Educate: demonstrate use of appropriate strategies to affect positive behavioral change in high utilizer groups (HUG’s) using MI
  4. Promote Health: provide culturally competent health information to patients and understand how social determinants impact individual health
  5. Participate in Professional Development: adhere to professional codes of conduct and ethics and participate in continuing education training



Knowledge of care coordination/care management

Knowledge of community, state/local programs/resources

Ability to communicate clearly

Ability to maintain confidentiality (HIPPA) and display appropriate use of patient health information (PHI)

Ability to demonstrate cultural competency and share lived experiences with patients

Ability to work autonomously and problem solve

Knowledge of medical terminology

Experience working with electronic health records (EHR)



This job may require lifting (25 lbs.)

Will require work outside of the clinic or office environment (50%)



Occasional office work (50%)

Community outreach events (25%)

Community field work (home visits, doctor appointments)



Valid Driver License

High School Diploma or GED

CPR (BCLS) certified preferred

Mental Health First Aid (preferred)

Need for bilingual candidate(s)

Active community member or knowledgeable about local community resources preferred

Minimum of two years providing previous community outreach and health education in a community and/or clinic setting preferred.


*Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic submission process. 


***Note: Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days

Current State Employees – Salary for current employees is based on employee’s current payband / paygrade. 

Only U.S. citizens and lawfully authorized alien workers will be hired.

Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, visit http://www.sss.gov.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.