Manager Hosting Operations

Company Name: CenturyLink

Location: POZNAN, PL - 00000

Overview

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The Role

The Manager, Hosting Network & Security supervises a team of Sr, Hosting Network and Associate Hosting Network Engineers.  The team tasks include Hosting Area Network (HAN) maintenance activities for break/fix and Operational Readiness, Tier 3, 4 Technical Support for the Operations Centre, and working with clients to ensure maximum availability of services.  Position daily activities include performance monitoring, load management, process adherence/improvement, HAN Infrastructure problem management, and Architectural Engineering. 

The Main Responsibilities
  • Administers team process and procedure
  • Develops Goals and Objectives for staff
  • Executes strategies and tactics to achieve increasing operational productivity and efficiency
  • Monitors and reports process effectiveness and key performance indicators
  • Drives standardizing consistent HAN support, Customer Support, and Escalation Management to enable globalization
  • Implement process improvement strategies for department
  • Technical Crisis Manager for HAN Infrastructure Incidents
  • Drive client satisfaction through rapid restoration of services
  • Ensure Successful execution of change management activities
  • Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
  • Executes direction, goals, and priorities within Network Operations
  • Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards 
  • Support Director to attain budget and business plan for department
  • Manage and monitor workload and development plans for team

 

What We Look For in a Candidate

Bachelors degree or equivalent education and experience.

Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred. 

Alternate Location:  PL-Poznan-Poznan 

Requisition #: 223412 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/