Manager – Customer Finance Services

Company Name: Colgate-Palmolive

Location: Selangor, 10, MY

Job Duration: 2024-05-14 to 2024-06-13


No Relocation Assistance Offered
# 160166 – Selangor, Selangor, Malaysia

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile…every single day.

As the Manager – Customer Finance, you are responsible for reporting & analytics, coordinating resolution of customer financial issues and providing support to the sales team on rebates / customer planning, as well as, drive improvements in GTN Management for Malaysia & Brunei portfolio, and support the manager in South ASEAN hub consolidation. Your responsibilities include, but are not limited to: distributor growth bonus calculation/sales incentives, trade rebate management and preparation of GTN reporting, provision of first-line CDT Finance support to the Customer/RE, coordination with Customer Development and timely responses to customer- related issues or net sales management.

What you will do:

Forecasts & Reportings


  • Lead monthly Commercial Business Planning process

  • Communicate sales quarterly targets and provide reports on the team’s progress vs targets

  • Drive ROI (Return on Investment) mindset and develop analysis for the team on promo mechanics

  • Provide Sales team with all necessary analysis for customer’s yearly negotiations

  • Assists the Sales Controlling Manager with consolidation of the hub reporting


Gross to Net (Rebates) accuracy and completeness


  • Ensure GTN accuracy by mastering promotions information flow from Rebate accrual creation to settlement

  • Understand flow of information and approval need from CBP (sales planning tool) to SAP and secure approval for price reduction

  • Make sure that Temporary Price Reductions (TPR) and EDLP (Everyday Low Price) discounts daily are in accordance with price strategy

  • Manage pricing conditions in SAP (contracts)

  • Monthly reporting of GTN by customer’s account and nature of discount

  • Maintain close partnership and communication with Sales team & the Sales Controlling Manager

  • Monthly Closing

  • Check completeness of rebates for GTN, adjust with manual rebates where needed

  • Check completeness of invoicing with Shared Service Center

  • Complete monthly SOX testing requirements

  • Close Sales in SAP PA – analytical accounting

  • Reconciliations of balance sheet and income statement G/L accounts


Audit & Compliance


  • Champion internal controls in Sales & Finance processes

  • Maintain checks & ensure that the team & processes are compliant with SOX and audit requirements

  • Highlight gaps & drive improvements to ensure efficiency


Minimum Requirements:


  • 5 years experience in trade/ customer finance or finance business partnering experience in a Multinational Company setup, preferably in a FMCG setup

  • Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective & Partnering and etc

  • Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning

  • Outspoken with good communication, presentation skills and business acumen. Proficient in English.

  • Enjoys working cross-functionally and leverage on network to drive results

  • Detail -oriented while keeping sight of the big picture, self-driven

  • Accountable to timelines




Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject “Accommodation Request” should you require accommodation.