Mainframe Operations Engineer

  • Amdocs Inc
  • BR - SP - Brazil-Working From Home
  • 2 weeks ago

Company Name: Amdocs Inc

Location: Brazil-Working From Home, SP, BR

Job Duration: 2025-01-31 to 2025-03-02

Overview

Job ID: 195285 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Participate in monitoring and troubleshooting MF Operations systems, collaborating with team members to address infrastructure challenges, provide technical support, manage system tasks, resolve support tickets, and maintain infrastructure documentation.

What will your job look like?

  • Participate in monitoring and routine troubleshooting of MF Operations systems
  • Collaborate with team members to address infrastructure challenges and daily operational tasks
  • Provide technical support for various applications
  • Manage system tasks, monitor system consoles for unusual conditions, and work within the MF Operations staff/application teams to ensure the health and normal operation of the systems
  • Resolve systems support tickets for maintenance/service issues
  • Monitor MF consoles via appropriate tools/systems
  • Support the creation and maintenance of infrastructure documentation
  • MF operations Tier 1 support, scheduling and monitoring
  • EPAS with ROCC experience, ESP, CA7, Netcool
  • Cycle Scheduling
  • Changes in jobs scheduling
  • Maintaining Runbooks
  • Job Abends and alerts
  • Bringing up onlines
  • Adhoc/Emergency Deployments
  • Release Deployments
  • 3rd party upgrades
  • Maintenance activities
  • Scheduled IPLs support
  • Call-to-Work
  • OIG Reviews
  • Track jobs completion and files delivery for SLA purposes
  • Database upgrades and maintenance
  • Manage the queue managers and the agents
  • Troubleshoot issues with the cycle scheduling through various schedulers
  • Disaster Recovery
  • Access/adhoc request
  • Pre/post release Activity
  • STAR installation & running of On-demand jobs
  • AOTS CR and USH Tickets

All you need is…

  • Mainframe Infrastructure management including vendor management
  • Diverse experience in Mainframe Infra/IT dimensions
  • Proficiency in z/OS, AS400 and other mainframe operating systems like z/VM and z/VSE
  • Strong understanding of COBOL, JCL, and Assembler
  • Familiarity with other languages such as PL/I and REXX
  • Expertise in database management (DB2, IMS, FOCUS, and other databases)
  • Proficiency in CICS (Customer Information Control System) for managing online transactions
  • Understanding of MQ (Message Queue) for messaging and integration
  • Experience with tools like RMF (Resource Measurement Facility) and SMF (System Management Facility) for performance monitoring
  • Skills in tuning mainframe systems for optimal performance
  • Knowledge of RACF (Resource Access Control Facility) for security management
  • Understanding of compliance requirements and industry standards
  • Experience with backup and recovery solutions
  • MF operations Tier 1 support, scheduling and monitoring
  • EPAS with ROCC experience, ESP, CA7, Netcool
  • Cycle Scheduling
  • Changes in jobs scheduling
  • Maintaining Runbooks
  • Job Abends and alerts
  • Bringing up onlines
  • Adhoc/Emergency Deployments
  • Release Deployments
  • 3rd party upgrades
  • Maintenance activities
  • Scheduled IPLs support
  • Call-to-Work
  • OIG Reviews
  • Track jobs completion and files delivery for SLA purposes
  • Database upgrades and maintenance
  • Manage the queue managers and the agents
  • Troubleshoot issues with the cycle scheduling through various schedulers
  • Disaster Recovery
  • Access/adhoc request
  • Pre/post release Activity
  • STAR installation & running of On-demand jobs

Why you will love this job:

  • The chance to serve as a specialist in software and technology.
  • You will take an active role in technical mentoring within the team.
  • We provide stellar benefits from health to dental to paid time off and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce