As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own flawless unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. The ability to investigate including hands-on analysis is crucial. It includes virtualization of all nodes on different hardware providers, with OpenStack, SCALEIO Storage and Cisco Networking plus other 3PP platforms based on Unix OS.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
The Operations Support Systems Engineer takes care of fault, performance, service and inventory management. Provides support and assistance along the entire Life Cycle of the platforms in scope. Creates new scripts to improve the functionality or prevention activities. (Bash, Python).
- Perform both proactive and reactive activities in a scheduled manner or on-demand;
- Act before problems become critical: system/hardware failures, hanged processes, scripts not having desired output, application errors, data flow ensuring that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels;
- Understand the customer’s network and systems architecture, collaborate closely with applications specialists, operations staff and users to determine requirements and provide quick resolution for technical issues.
To be successful in the role you must have
- Minimum 3 years of exposure to IT systems at the administration level (storages, backup solutions, monitoring systems (e.g. Nagios, Zabbix));
- Cloud knowledge – OpenStack;
- Technical support environment exposure, working with tickets, priorities, Service Level Agreements, the on-call duty one week per month;
- Proficiency in English.
Nice to have
- Mobile telecommunication systems knowledge;
- Radio & Core network (VNF) architecture knowledge;
- Linux knowledge;
- Networking and routing;
What´s in it for you?
Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.
We offer you competitive benefits:
25 vacation days/year;
Medical & life insurance;
Career plan mentoring;
Competitive referral bonuses for recommending your friends to work at Ericsson;
WFH & Flexible Working Hours;
Flexible benefits from your favorite brands available on flexible benefits portal;
Gym subscription (available in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge, skills and proficiencies & curated external content — articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
In case of travel, daily allowance, transport, and accommodation will be paid by the company;
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
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