HUMAN SERVICES PROGRAM ANALYST OPS – 60930155 – ESS OPBI Benefit Recovery Program


Requisition No: 250361 

Agency: Children and Families

Working Title: HUMAN SERVICES PROGRAM ANALYST OPS – 60930155 – ESS OPBI Benefit Recovery Program

Position Number: 60930155 

Salary:  $14.11 per hour 

Posting Closing Date: 10/19/2020 

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, child care providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.


Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.


Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medicaid programs by individuals or merchants.




*The information must be disclosed on the State of Florida Candidate Profile even if you are attaching a resume.*


Your application will be reviewed, and it will be determined if you meet the minimum requirements for the position. 

The applicant will be hired as OPS (Other Personal Service).  See general terms of OPS employment on the Dept. of Management Services webpage here. For more information regarding the various benefit options available to the OPS employee category, visit the My Benefits webpage.

This is a full-time position, working 40 hours per week, Monday – Friday, 8:00 A.M.- 5:00 P.M. EST.  

The hourly rate for this position is $14.11.


HUMAN SERVICES PROGRAM ANALYST OPS – 60930155 – ESS OPBI Benefit Recovery Program

This position is located in Tallahassee, FL and reports to the Program Administrator in the Benefit Recovery Unit. This is a professional position responsible for monitoring and implementing of the hearings process for the Benefit Recovery (BR) program to include Medicaid, Aid to Families-with Dependent Children (AFDC), Temporary Cash Assistance (TCA), Food Assistance (FA), and other programs required to comply with the federal hearing process. This position is also responsible for calculating and creating claims to recover overpayment of public assistance programs: Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance.  



The Headquarters Human Services Program Analyst is charged with timely and accurately representing the Florida Department of Children and Families Economic Self-Sufficiency (ESS), Office of Public Benefits Integrity, Benefit Recovery in Administrative Disqualification Hearings for the Supplemental Nutrition Assistance Program (SNAP), Medicaid and Temporary Cash Assistance (TCA) programs.
Analyst must demonstrate the ability and organizational skills to work independently.  The Analyst is responsible to provide information and accurate policy and procedures to be used in assistance to assist the agency in meeting the requirements for disqualification in SNAP and TCA administrative hearings. Extensive knowledge of SNAP, Medicaid (all programs) and TCA policy is required.  Analyst must be proficient in the use of computers, web-based systems and Microsoft Office applications, including Word and Excel.

Incumbent is a member of the DCF DSNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief.  During such events, incumbent may be required to work more than 8 hours a day.



  • Plan, organize, coordinate and represent the Departments interest in all Administrative hearings for the different BR state offices.  Act on the behalf of BR in presenting direct evidence at these hearings.  Consult with hearing officers and clients regarding Department, State, and Federal policies in reference to the overpayment claim amount, payment history, notices or error type that caused the overpayment.  
  • Analyze, prepare and distribute required evidence to the Office of Appeal Hearings and the overpaid household. 
  • Researches, reviews, analyzes and maintains an up-to-date knowledge of the various programs, including pertinent statutes, Florida Administrative Rules and federal regulations.
  • Evaluate BR hearings process and state and federal guidelines to ensure accuracy for hearings and development.
  • Provides consultation to management staff in interpreting and implementing statewide BR hearings policy and procedures.
  • Ability to travel
  • Valid State of Florida driver license
    PREFERENCE given for the following experience or skills:
  • Experience using DCF Economic Self-Sufficiency eligibility systems
  • Experience reviewing overpayment claims
  • An Associate's degree or 60 semester or 90 quarter credit hours from an accredited college or university
  • The ability to speak/read/write Spanish
  • US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
  • SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website:
  • RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
  • BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
  • BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.