Requisition No: 235702 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST – 64030857

Position Number: 64030857 

Salary:  $23,000.00 to $23,573.00 Annually 

Posting Closing Date: 09/22/2020 


This is a Career Service position as a Health Support Specialist with the Department of Health in Charlotte County (DOH-Charlotte).  Employee will be tasked to determine eligibility, obtain anthropometric measurements, provide a finger stick for hemoglobin testing, and complete State Office required reports, as needed, for the Women, Infants and Children (WIC) program. The incumbent is expected to work with a high degree of independence and must be relied upon to maintain patient confidentiality and adhere to HIPPA guidelines, while providing excellent customer service.  The incumbent will work 40 hours per week and work hours may be adjusted to accommodate early and/or evening appointments. 



A valid Florida driver’s license and reliable transportation are required. 

Must have a strong background in customer service. WIC experience preferred.

The ability to perform a finger stick for hemoglobin is required (with training).

Incumbent may be required to work before, during and/or beyond normal work hours in the event of a disaster or as needed.  EMERGENCY DUTY:  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or perform other emergency duties including, but not limited to responses to or threats involving any disaster or threat thereof, man-made or natural.



Client Services

Determines eligibility and enrolls clients in the WIC Program in accordance with established procedures (WIC policy and computer manual, and local policies).  Completes duties necessary for WIC certification including, but not limited to, assessing financial eligibility, utilizing information provided by the participant and referral forms to complete WIC certification screens, establishing and maintaining WIC electronic records, offering clients voter registration forms, transferring in-state and out-of-state clients, and terminating participants.  Completes duties necessary for WIC EBT card issuance in accordance with established rules/manuals/policies, including instructing participants in the proper use of the WIC EBT card. Issues WIC identification cards, schedules nutrition appointments as appropriate, properly documents issuance of EBT cards, and assists with maintaining the EBT card inventory.


Obtaining Measures

Obtains anthropometric measurements of WIC clients in accordance with accepted policy and procedures.  Performs finger stick and/or other methods used to obtain hemoglobin on WIC clients, as per state requirements.  Transcribes all medical data to WIC computer FL-Wise system.  Properly disposes of all contaminated or potentially contaminated materials, cleans up work-area to ensure that any potentially hazardous material has been disposed of or placed out of reach of others (i.e., children), keeps area clean/disinfected between clients.  Follows most recent DOH/CHD management policies regarding prevention of HIV transmission.


Other Duties

Assists nutrition staff in obtaining diet histories, nutrition education activities, which can include distribution and proper documentation of information to clients, assisting in the preparation of educational materials, and promoting breastfeeding.  Refers WIC clients to other community resources and assistance programs. Assists Vendor manager with vendor management activities. Accurately completes all client records, HMS EARS, People First time and leave records, GoTravel, etc., by required deadlines.  Attends and participates in staff meetings, in-service training, and other professional and staff developmental activities. Performs other related work as required.


Working hours: (A) Monday-Thursday, 7:30 AM to 5:00 PM and Fridays, 7:30 AM to 11:30 AM (B) Total hours in workweek: 40 Hours Employee may be required to work additional hours if needed. Variable locations; May change day off depending on staffing needs.



Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Knowledge of Statutes and Rules and Regulations that pertain to the WIC program
  • Knowledge of principles, practices & office procedures
  • Knowledge of correct spelling, punctuation & grammar usage
  • Knowledge of standard business formats & styles for letters & business forms
  • Knowledge of theories & concepts of preventive health care, current science & practice of nutrition
  • Knowledge of prenatal, breastfeeding, postpartum, infant and children nutrition
  • Knowledge of breastfeeding benefits and ability to promote and educate on it
  • Knowledge of the methods of data collection
  • Knowledge of the principles & techniques of records management
  • Knowledge of planning principles & techniques
  • Skill in operating a personal computer
  • Ability to provide nutrition education for individuals and groups
  • Ability to assess nutritional status and develop basic nutrition plans
  • Ability to teach and develop or select education materials
  • Ability to operate general office equipment
  • Ability to train others and deal effectively with a variety of people
  • Ability to follow office procedures and practices
  • Ability to organize and maintain filing systems
  • Ability to handle telephone calls in a courteous and effective manner
  • Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
  • Ability to establish & maintain effective working relationship with others
  • Ability to understand, interpret & apply applicable rules, regulations, polices & procedures
  • Ability to prioritize individual workload, prepare reports & maintain records
  • Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
  • Ability to frequently use telephone, computer, copier and small hand tools, i.e. Stapler, scissors, etic
  • Ability to work with occasional loud noises
  • Ability to follow instructions
  • Ability to lift and carry up to 50 pounds as needed
  • Ability to review data for accuracy & completeness

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions).

Pursuant to Chapter 295, Florida Statutes, eligible veterans and spouses of veterans will receive preference in employment and are encouraged to apply. For applicants claiming Veterans' Preference, please attach supporting documentation that includes character of service (for example, DD form 214 Member Copy #4) when you apply for a vacancy. Applicants may upload their supporting documentation to People First when applying. All documentation is due by the closing date of the job announcement.

  • ** Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **
  • This position requires a security background check and/or drug screening and participation in direct deposit. Fingerprinting is required of the successful applicant for a sensitive position. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
  • Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
  • If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
  • The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.  Only U. S. citizens and lawfully authorized alien workers will be hired.
  • Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
  • The State of Florida is an equal opportunity employer/affirmative action employer and does not tolerate discrimination or violence in the workplace.
  • Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the DOH in advance to allow sufficient time to provide the accommodation.

If there are any problems applying online please call People First Staffing Administration: (877) 562-7287 Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. TTY users call (866) 221-0268.



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.