Distribution Operations Manager


LOC_MAIN-Main Hospital Req ID: 41601

Shift: Days

Employment Status: Regular – Full Time 

Job Summary

Responsible for the day to day operations and management of staff related to storeroom, inventory control, receiving and equipment management. Determines staffing requirements and scheduling for logistics operations. Works with the Director of Logistics and Surgical Supply Manager to ensure processes are clearly defined, staffing is adequate, and issues are prioritized and resolved effectively. Responsible for coordinating all activities related to materials demand, receipts, inventory issues, supply delivery, and auxiliary tasks ensuring that all services are provided in a timely manner meeting all service levels for accuracy and completeness. Develop forums to collaborate with clinical management teams to identify and resolve issues and gauge customer satisfaction. Leverage the Supply Chain Systems/Process Performance Improvement Analysts as necessary to assist with the optimization of people, processes, and technology solutions that support logistics operations. Participate in continuous process improvement projects as directed by the Director of Logistics. Must be detail, action, and results oriented.  Must demonstrate mature judgment in managing responsibilities. Reports directly to the Director of Logistics and works collaboratively as a peer with the Procurement and Technology/Infrastructure teams. Other duties as assigned.

Job Responsibilities


Responsible for daily operations and management of the outsourced staffing, assuring the accurate and efficient distribution of supplies and equipment to all internal hospital customers and across the ambulatory network.

  • Overall architect of MDT-managed inventory management processes for the following areas: Storeroom, Pandemic, and Patient Care Par Inventory

  • Works to resolve issues; oversees root cause analysis to continuously improve processes and services.

  • Develops and tracks metrics related to staff productivity, costs and customer satisfaction to drive to optimal efficiency.  

  • Updates and optimizes processes as technology is updated, deactivated or replaced.

  • Responsible for medical equipment and pump storage and distribution systems and processes to patient care areas.
  • Work collaboratively across Supply Chain functions
    • Follow CHOP procedures for new item and vendor adds.
    • Assist CHOP value analysis and contracting staff with the new product introduction process and product transitions.
    • Work with Surgical Supply Manager on process, resource, and system issues that impact inventory accuracy and service levels.
    • Work with Surgical Supply Manager and Manager Supply Chain Processes to educate staff, develop staff schedule, and manage staff absences.
  • Ensure continual compliance with laws and regulations applicable to associated work space, storage space and staff responsibilities.
  • Establishes and implements Supply Chain best practices
    • Benchmarks best practices within both healthcare and industry
    • Participates in workgroups, forums, and professional societies
    • Collaborates with SC and clinical teams to develop common practices, standards and guidelines
    • Develops, tracks and monitors key performance indicators for logistics department
Job Responsibilities (Continued)


Hire, train, manage, motivate and discipline Inventory Analysts who perform picking, receiving, equipment management, floor stocking as well as inventory management and charge capture team.  Develop, implement, and update a formal onboarding program for all staff. Work with Director of Logistics in developing and achieving annual goals for the logistics team.



Responsible for implementing best practices to manage medical and surgical supplies in perpetual environments, the storeroom, the Par Excellence and the par inventories. Develop metrics to measure appropriateness and accuracy of inventory levels to avoid waste, obsolescence, loss due to expiration and to manage associated freight expenses.  Conduct cycle counts to maintain inventory accuracy; perform assessment of variances to determine root cause.



Responsible to meet the equipment needs of the hospital for patient care equipment and internal patient transport equipment.  Work with clinical departments, Central Processing Department and Biomed to keep equipment in good working order.  Work with clinical departments to define equipment needs.  Develop plan for flexing to meet high volume demands.



  • A solid understanding of all supporting technology (Pyxis, Par Ex, Lawson, and Carousel).

  • Requires specialized expertise in processes, methods, and skills related to inventory and warehouse management, supervision and communication.
  • Requires specialized knowledge of supported products including medical, surgical, cardiac, interventional radiology and anesthesia.
  • Strong business writing competency and computer knowledge (Excel, Word, and PowerPoint) is required.
  • Expert data management skills (Excel, Access, and Data Analysis) required.
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Required Education and Experience

Bachelor’s degree in business or related field of study – or- at least 10 years logistics management experience is required.


  • 5-10 years progressive supply chain experience in an academic organization.
    • Bachelors with 8 – 10 years of experience

    • Masters with 5 – 7 years of experience

Preferred Education, Experience & Cert/Lic
Additional Technical Requirements
  • Expertise in logistics, inventory management, and vendor management required.  
  • Excellent communication skills and the ability to prepare and present presentations and financial analysis to Supply Chain and clinical leaders required.  
  • Be able to facilitate teams for a successful resolution of challenging issues. Strength is fostering positive customer relationships is critical.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children’s Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children’s Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children’s Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288