Dispatcher I- Atrium Health CMC- FT


Job Req ID: 506261

Position Number: 00014489

Employment Type: Full Time

Shift: Night

Shift Details: 7P-7A, Rotating 2 week schedules

Standard Hours: 40.00

Department Name: Security Communications

Location: Corporate Operations

Location Details:  CMC

Our mission remains the same: to improve health, elevate hope and advance healing – for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us.



Job Summary
Coordinates and dispatches courier and shuttle transportation including courier deliveries and patient and visitor transportation, as well as special events transportation. Schedules deliveries and work days, and completes various monthly reports.

Essential Functions

  • Adheres to regulations and procedures of the Transportation Transfer Department.
  • Handles incoming requests for transportation requirements for patients, guests, and others received by fax, mail, or phone.
  • Informs drivers of scheduled and non scheduled pickups and deliveries.
  • Informs senior drivers, supervisors, manager and director of any unusual circumstances.
  • Arranges daily, weekly and monthly transportation schedules to maximize manpower efficiency.
  • Completes statistical reports to measure quality and productivity.
  • Assists with monthly budget variance reporting.
  • Compiles monthly customer billing spreadsheets for respective journal entries.

Physical Requirements
Must be able to stand and or sit for long periods of time. Must be able to speak and write clearly in a concise, complete, and accurate manner. Must be able to push or pull carts and wheelchairs with loads up to 500 pounds, and lift and carry up to 50 pounds. Works primarily in an office environment. Requiring long periods of sitting and operating computer equipment, two way radio, and multi-line telephone. Must be capable of performing courier and shuttle transportation driver duties.

Education, Experience and Certifications
High School Diploma or GED required. 1 year dispatch center experience required. MS Suite experience preferred. Valid drivers license with no moving violations in the last 3 years. Must complete the 4 hour defensive driving course, and attend annual 2 hour driver safety refresher course. Ability to speak and write in clear, concise, complete and accurate manner required.


At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Atrium Health is an EOE/AA Employer