CUSTOMER SERVICE REPRESENTATIVE II – 73005185

Company Name: State of Florida

Location: ORLANDO, FL, US - 32801

Overview

Requisition No: 234821 

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE II – 73005185

Position Number: 73005185 

Salary:  $2,445.37 – $4,931.69 / month 

Posting Closing Date: 09/22/2020 

This is an Internal Agency Advertisement

JOB SUMMARY: This is a Customer Service Representative II – Quality Control Analyst position in the Department of Revenue’s Child Support Program Customer Service Delivery Team in the Orlando Service Site. Job duties revolve around providing quality customer service using a variety of customer service delivery methods through daily interaction on the phone, safeguarding confidential information and using the Child Support system to work assigned tasks related to Child Support Program services. This includes completion of activities associated with complex and/or escalated cases, assessing cases, reviewing supporting documentation and making decisions; reviewing and updating critical data fields; and assisting with performance monitoring. In addition, this position will serve as the child support program subject matter expert and on the job trainer to team members.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

MINIMUM JOB REQUIREMENTS:

   EDUCATION AND EXPERIENCE:

  • Currently Employed with the Florida Department of Revenue.
  • Three years of Child Support Program experience.
  • Experience coaching, mentoring or instructing others.
  • Three years of experience conducting research and analyzing information to make decisions.
  • Three years of experience communicating with customers for the purpose of resolving inquiries.

SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

WHERE TO APPLY: All candidates must apply online at: https://jobs.MyFlorida.com. If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Mayrin Figueroa, 407-317-7764, mayrin.figueroa@floridarevenue.com

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at: http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.