Credit Consultant

Company Name: CenturyLink

Location: BISMARCK, ND, US - 585010000


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Description
  • Provide support for the collections personnel to ensure that maximum revenues are recovered prior to forwarding major business customers to outside agencies.  Use proper collections methods to reduce bad debt expense and PUC complaints.
  • Work in different applications to ensure customer needs are met and collections process is monitored to prevent an increase in aged debt.
  • Create document to prove past due to customer which enables customer to pay past due.
  • Be able to work in excel to create spreadsheets.
  • Must have good reasoning skills to accommodate high level customers.
  • Complete daily follow ups (suspends, collections reviews, manual disconnects).
  • Sending email to programming/provisioning to take down circuits for non-pay or restore when paid.
  • Must have strong customer service skills and the utmost professional demeanor when dealing with customers.
  • Experience working with automated billing and accounting systems.
  • Must have MS Office skills (outlook, excel)

Alternate Location: US-North Dakota-Bismarck

Requisition #: 219161

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.