CRADL Client Alliance Manager


For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an CRADL Client Alliance Manager for our Insourcing Solutions Department based in Cambridge, MA.


Lead and manage client services spanning the entire customer experience for all CRADL sites. Main point of contact for CRADL initial inquires, site tours, customer on-boarding, current CRADL account management and key performance indicator tracking. Work with CRADL staff, business development, marketing and financial staff to ensure quality customer service is provided throughout all parts of the CRADL business with currently over 45+ clients across two sites and growing. Work with operations and functional areas to resolve client issues that may arise..


The following are minimum qualifications related to the position CRADL Client Alliance Manager:

Education:  Bachelors Degree in Animal or Laboratory Science or related field.

Experience:  Minimum of three years in customer service or related experience. Experience in a contract research and/or pharmaceutical setting strongly preferred.

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Certification/Licensure:  AALAS certification at the LATG level or Certified Manager of Animal Resources (CMAR) level preferred.

Other: Ability to perform independently with a minimum of direct supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. General understanding of vivarium operations and the field of laboratory animal medicine to effectively lead customer needs and relations Knowledge of regulations and guidelines applicable to the humane care and use of laboratory animals, including the Guide for the Care and Use of Laboratory Animals, OLAW, and familiarity with the AAALAC International accreditation procedures. Background or experience in change management preferred. Understanding of business and governance management process required. Ability to effectively follow verbal and written instructions and exhibit interpersonal skills that are conducive to effective communication and that contribute to a congenial work environment. Maintain positive work atmosphere by behaving and communicating in a professional manner with coworkers, research staff, and managers. Strong organization skills and attention to detail. Strong written and verbal English communication skills. Good working knowledge of Microsoft Outlook and Office, word processing and database record keeping required

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer – M/F/Disabled/Vet