Communications Center & Business Operations Director

Company Name: Carilion Clinic

Location: Roanoke, VA, US - 24015

Job Summary

Come join our team as the Director of our Communications Center.  The Carilion Clinic Communications Center provides a broad array of services including emergency ambulance and helicopter dispatching, flight following, and non-emergency ambulance transport scheduling.  The Communications Center is an integral part of the Carilion Clinic Operations Control Center working in tandem with the Transfer Center to coordinate air and ground resources and promote system throughput.  Carilion Clinic Patient Transportation operates six ground ambulance bases and one primary EMS/911 base in Southwest Virginia.  Helicopter EMS services are provided from one of our three flight bases.  The Communications Center is co-located with the Carilion Transfer Center in Roanoke, VA.  This state-of-the art Operations Center was designed to maximize collaboration, communication, and efficiency. 


We pride ourselves in putting the Carilion Clinic values in action.  The Communications Center is at the hub of our commitment to provide safe and effective medical transportation to the community.  In addition to leading the Communications Center on the path to service excellence, this position assumes primary responsibility for leading and executing business development strategies, enhancing revenue recovery, managing contractual payor relationships, and facilitating service recovery when needed.  The Communications Center Director reports to the CCPT senior director, along with the Ground/EMS Director and the Flight Program Director.  Additionally, this position will work closely with the Transfer Center director to ensure the alignment of system goals and strategies within the Operations Center.



Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐commUNITY, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.

Minimum Qualifications


Master’s Degree in industry related subject (MBA, MPH, MES, MSN, etc.) required.


5 years of emergency transport experience required.  2-3 years of supervisory experience in medical transport include air, ground, and communications required.   


certification, and/or


Nationally Registered Paramedic or Licensed as a Registered Nurse in state of Virginia required.  Certification as Medical Transport Executive (CMTE) is preferred. 


Additional certifications required upon hire :


Other Minimum


Strong interpersonal skills to deal effectively with physicians, patients, vendors, and employees. Ability to manage and motivate employees within the environment.  Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting, and work competency skills.  Advanced computer skills required.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 40756 
Employment Status: Full time 
Location: Park View 
Shift: Day 
Shift Details: Primarily day shift with some evening and weekend shifts, 24/7 on-call responsibility
Recruiter Phone: 540-983-4139 
Recruiter Email:

This is Carilion Clinic …

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.