Coach Cust Svc-PSI Online

  • Sitel
  • Philippines - Pasig City
  • 3 days ago

Company Name: Sitel

Location: Pasig City, PH - 1604

Overview

Coach / Team Lead

Responsibilities

  1. Handle a team of agents
  2. Monitor individual and team performance
  3. Drive and meet account specific KPIs
  4. Provide feedback to agents to  improve performance
  5. Manage retention and attrition
  6. Maintain knowledge of client’s business, products and/or services.
  7. Attend training sessions to maintain or improve the level of skills.
  8. Perform other tasks that may be assigned from time to time.