For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
Coordinate new and existing customer activities with a mix of internal and client-facing communications for routine to moderately complex biologics testing projects. Support project management and internal operations teams by providing administrative and logistics support for laboratory business processes such as project tracking, sample in-take, test scheduling, collection and reporting of billing information, and report of key performance indicators.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assist with preparation, tracking, and distribution of project documentation such as meeting agendas and minutes, sample documentation, protocols, change orders, and reports.
• Support client sample in-take; ensure compliance with internal SOPs and timelines to ensure timely study start-up and initiation of client testing.
• Process and deliver final reports to clients or monitor and collaborate with staff completing these tasks to ensure timely delivery of final project documents to clients.
• Collaborate with technical staff and/or supervisor to identify scope changes and submit SOW revisions to client services team.
• Assist with maintenance of various information systems related to project and customer data such as project trackers, timelines, and LIMS database.
• Collaborate with laboratory, finance, and accounts payable departments to ensure accurate and timely client invoicing; support verification of project complete and pricing in LIMS/SAP.
• Follow-up on discrepancies in client billing/invoicing and when necessary lead initiation of credit/debit memos.
• Support PM team via maintenance of PM capacity and scheduling trackers, project management collaboration sites (i.e. MS Teams Sites), and project management dashboards.
• Field, and appropriately escalate, customer requests, inquiries, and complaints and collaborate with project managers, sales, and operations colleagues on solutions.
• Ensure adherence to pertinent regulatory requirements and to departmental policies, GMP practices, and procedures [SOPs, safety procedures and biosafety protocols].
• Perform all other related duties as assigned.
Job Qualifications
• Education: Bachelor’s degree (B.A./B.S.) or equivalent in project management, business, biological sciences, or related discipline.
• Experience: minimum 0-2 years related experience in project management in a laboratory or research environment. Experience in a CRO/CMO preferred
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Excellent written and verbal communication skills, ability to multi-task, excellent organizational skills, and attention to detail. Possess analytical thinking and problem-solving skills. Ability to prioritize and re-evaluate priorities as situations change. Working knowledge of computer software (MS Office, MS Teams, Excel, Smartsheet) and database experience preferred).
Compensation Data
The pay range for this position is $28.84 – $30.76 per hour. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Biologics Testing Solutions
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
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