XPO Logistics: People, technologies, resources and skills that work together around the world to offer excellent Supply Chain services.
We are looking for an Application Support Leader to provide a single point of contact for a major strategic customer and our Operations for the IT Business on Trecate Sites
• She/He is in charge of managing on a daily basis the processes of:
- Incident Management
- Problem Management
- Demand Management
- Service Management
on the application landscape dedicated to the customer according to the established service level objectives and aiming to maintain customer satisfaction.
• She/He supports the Business in drafting the requirements for any Change to the system coming from the Business and Customer
• She/He supports the Business Continuous Improvement initiatives
• High School or Graduation (Engineering, Math, Physic)
• At least 5 years of previous experience of in logistic or transport contexts
• Capacity for Functional Analysis
• Advanced knowledge of the Reflex platform
• Projects Management elements
• Fluency in English and Italian language
• Excellent communication skills, proactivity, problem solving, target oriented with the ability and confidence to create structure in an complex environment
Turn your career around: Be part of Europe's leading logistics and transport company!
XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.