Analyst II, PC/LAN

Company Name: Spire Inc.

Location: Birmingham, AL, US - 35203

Overview
Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.

We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.

We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.

We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Spire is seeking a PC/LAN Analyst II to provide Tier II support to all end-users with hardware and software applications, routine system support tasks, troubleshooting, correcting problems and documenting corrective actions.

 

Demonstrate attention to detail, organization, and timeliness in order to meet customer service expectations 

Demonstrate an ability to learn, analyze and support new technologies quickly 

Possess effective problem solving and customer service skills, and demonstrate strong interpersonal, communication and critical thinking skills

Duties and Responsibilities
  • Image and deploy computer equipment using Microsoft’s System Center Configuration Manager
  • Set up PCs, printers, laptops, scanners, and other peripherals
  • Troubleshoot PC hardware and software problems, working with end users to obtain requirements to correct issues and determine next phase for correcting current and/or eliminating future issues
  • Document all incidents or requests for support and their resolution through our issues tracking application
  • Assist in maintaining server applications as assigned
  • Using the level of administrative rights granted, make the necessary system updates and/or upgrades as directed by the System Analyst or Lead PC/LAN Analyst
  • Assist with testing of any new or updated training documentation as needed 
  • Communicate effectively with the team by:
  • Attending and participating in regular status meetings
  • Updating issues tracking application/knowledge base and PC/LAN SharePoint site with resolutions and helpful hints
Essential Characteristics and Competencies
  • Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
  • Ability to work under pressure and meet tight deadlines
  • Ability to adapt in a fast-moving and changing culture
  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
  • Ability to work independently and manage time effectively in order to meet individual goals and deadlines
  • Ability to work as part of a team and display a positive attitude for this dynamic environmentv
Supervisory Responsibilities

None

Required Education (certifications, licenses)
  • Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or equivalent experience in Information Systems
  • Microsoft Certified Professional (MCP) certification, MCSA Windows 7 certification and A+ Certification preferred

  • High School Diploma
  • Valid Driver’s License
Required knowledge, skill and abilities
  • Two years, minimum, direct work-related experience required, including Service Desk experience and substantial working knowledge of PCs, PC applications, and PC setup options

  • Two years direct work-related experience with Microsoft desktop and server operating systems, spreadsheet, word processing, email, and PC database software
  • Ability to develop a good understanding of networking, including how routers, switches, hubs, NICs, bridges, and firewalls work in a network environment
  • Ability to complete work assignments by due dates and deliver projects per an agreed schedule
  • Experience with installation, diagnostics and testing of office and operations computer hardware and software
  • Requires good communication skills and the flexibility to work with users at all levels
  • Requires good judgment and organized methods in all facets of assigned duties.  Requires sound judgment and decision-making skills to support the constantly changing computer environment
  • Working experience with commonly used concepts, practices, and procedures of LAN/WAN technologies
  • Ability to work in a team environmentv
Physical demands, environment and schedule
  • Requires Normal Physical Stamina – Works in office and field environments and routinely requires lifting computer hardware weighing up to 25 lbs.
  • Normal 40 Hours work week – with participation in on-call rotation, including after normal work hours and on weekends
  • Department coverage is 7am to 5pm with flexibility in schedules to allow for full coverage
  • Overtime and/or travel maybe required
Competencies
We Advance
We Care
We Collaborate
We Have Perspective
Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

 

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.