Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• This job is a member of the Onboard Products team under the Customer Products group within the Customer Organization.
• This role plays a critical part in driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience objectives. This role has broad exposure through collaboration with multiple stakeholders throughout the company on projects that impact over 100 million customers per year.
• Responsibilities include managing the strategy, design, and execution of aircraft programs as well as competitive benchmarking, database construction and maintenance, and other ad hoc projects.

What you’ll do

• Primarily supports the strategy, development, and implementation of customer experience objectives pertaining to aircraft delivery and retrofit programs 
• Understands a potential concept’s relevant factors, synthesizes information, and utilizes multiple means to effectively communicate the results to stakeholders throughout and outside of the company
• Analyzes competing business cases and opportunities and justifies the path forward both quantitative and qualitative standpoint
• Develops and leads product strategies, to include evaluating initiatives, identifying innovative opportunities across the program, incorporating frontline feedback into onboard programs, and managing funding requests
• Develops customer research strategies and monitor the competitive landscape and trends to ensure American is positioned for success
• Leads project management for the product development and implementation process
• Creates and maintains team resource documents, including the American and competitor database, to support ad hoc competitive analysis
• Supports the team manager and performs some leadership duties when manager unavailable
• Collaborates closely with multiple stakeholders, including Flight Service, Tech Ops, Finance, Network Planning, Revenue Management, Fleet Planning, and the broader commercial organization
• Must be willing to travel for business when needed (up to 20%)

All you’ll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor’s degree in Business, Analytics, Supply Chain, Engineering, Transportation, Operations, or other related disciplines or equivalent experience/training
  • 2 years related work experience
• Preferred Qualifications- Education & Prior Job Experience
  • Experience contributing to cross-functional teams
• Skills, Licenses & Certifications
  • Basic understanding of commercial aircraft and onboard products
  • Ability to influence without authority
  • Excellent professional writing and communication skills (in-person and online)
  • Track record of taking ownership and driving results
  • Strong organizational skills and attention-to-detail with the ability to multi-task and prioritize well in a fast paced, dynamic work environment
  • Ability to quickly understand topics and drive conversations forward
  • Strong analytical skills
  • Superior skills in Microsoft PowerPoint, Excel, and Word

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.