Requisition No: 234302
Agency: Economic Opportunity
Working Title: 234302 – EMPLOYMENT PROGRAM SPECIALIST – 40031155
Position Number: 40031155
Salary: $30,988.62 – $33,500
Posting Closing Date: 09/21/2020
JOB TYPE: FULL TIME /CAREER SERVICE
POSITION LOCATION: Tallahassee, FL
The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. DEO is dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters. DEO is focusing our efforts to help Floridians rebuild their homes and lives after the devastating impacts of Hurricanes Irma and Michael.
WHAT MAKES DEO UNIQUE AND A GREAT PLACE TO WORK?
* Highly skilled, professional environment *Healthcare Benefits
* Ongoing comprehensive training provided *Leave Benefits
* Student Loan Forgiveness Program (Eligibility Required) *Career Growth
* Tuition Fee Waivers (Accepted by major Florida colleges/universities)
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
The Employment Program Specialist is a member of the Reemployment Assistance Benefits Operations/Fraud Initiative, Rules & Ratings Engine (FIRRE) team of the Division of Workforce Services. This is a highly responsible position providing customer service for reemployment assistance claimants and general information for the public and/or processing initial or additional claims filed online. Requires extensive knowledge of reemployment assistance laws and rules in order to provide excellent customer service. The incumbent is responsible for several complex programmatic functions performed within the processes of the Reemployment Assistance Program.
THIS POSITION HAS THE FOLLOWING MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to effectively communicate verbally and in writing.
- Ability to prepare correspondence relating to an employment security program.
- Ability to maintain records and prepare reports.
- Ability to communicate effectively.
- Ability to establish and maintain effective relationships with others.
- Ability to conduct interviews and investigations.
- Ability to deal with the public in a tactful, courteous and effective manner.
- Ability to collect, record, evaluate, and analyze data.
- Ability to work independently.
- Ability to plan, organize, and coordinate work assignments.
THE HIRED CANDIDATE WILL BE RESPONSIBLE FOR THE FOLLOWING
Detects, flags, verifies fraud lock and halts identity claims using the FIRRE system. Utilizes DHSMV’s DAVID system to verify claimant documents. Issues identity verification determinations to ensure additional fraud payments are not released. Follows proper Adjudication procedures and processes relating to 412/identity verification issues.
Identifies potential issues that can affect an individual’s entitlement to benefits. Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and chargeability of employer accounts for benefit payments on claims. Handles a heavy load of correspondence from employers, reviews and identifies issues requiring adjudication. Issues non-charge determinations on fraudulent claims as needed.
Works with representatives from other sections, bureaus and agencies as needed to resolve any locked claims. Unlocks claims and adds issues to ensure other units can perform processes on locked claims/previously locked claims as required.
Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registrations, potential issues, rejected weeks, and/or returned employer notices.
Determines issues, concerns, and/or complaints from claimants, employers, and other customers. Accesses and researches necessary records to either resolve those issues or refers to a specific or appropriate program specialist or supervisor.
Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.
Researches and explains the Reemployment Assistance Program at the request of callers and directs them to the appropriate place to file a claim.
Refers to various community resources and to One-Stop centers as appropriate.
Performs other related duties as required.
OTHER REQUIREMENTS THAT MAY BE REQUIRED FOR THE POSITION
- Duties and responsibilities of this position must be performed at the official work site of the Department.
PREFERENCE WILL BE GIVEN TO THOSE APPLICANTS THAT HAVE THE FOLLOWING QUALIFICATIONS
- Preference will be given to those with one year of professional experience in Reemployment Assistance and/or Workforce Services.
At DEO, we salute our heroes. We are honored to have the opportunity to support our nation’s veterans and their family members by encouraging them to apply for positions at DEO that fit their skill sets. Let DEO’s mission become yours.
This position’s advertisement may also be viewed by registering on the Employ Florida website at http://www.employflorida.com/.
The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)
If you think you have been subjected to unlawful discrimination, you may file a complaint within 180 days from the date of the alleged violation with either the recipient’s Equal Opportunity Officer, or the Director, Civil Rights Center:
- Equal Opportunity Officer, Department of Economic Opportunity, Caldwell Building – MSC 150, 107 East Madison Street, Tallahassee, FL 32399-4129; or
- Director, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Avenue NW, Room N-4123, Washington, DC 20210.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.