Telephone Banking Consultant – Mayaguez

Company Name: Banco Popular

Location: San Juan, PR

Job Duration: 2021-10-13 to 2021-11-12

Overview

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

 

Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time and Part Time Opportunities

Both Full Time and Part Time positions will require a Full Time training period:

  • Remote training starts on October 2021
  • Duration: 8 weeks (virtual training)
  • Schedule: 8:00 am – 5:00 pm
  • Location: Guaynabo

General Description

Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

Essential Duties and Responsibilities

Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately.  Promotes cross sales of financial products and services.  Solves situations within the authority frame granted or refers those that are outside his/her authority.  Provide information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquires, and other.

 

Education

24 Bachelor’s degree approved credits.

Other Qualifications

  • Excellent customer service skills, including telephone skills and telephone etiquette.
  • PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
  • Detail oriented with analytical skills.
  • Excellent oral and written communication skills in English and Spanish.

Competencies

Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character

A recruiting bonus of $1,000 will be disbursed upon completion of the 3-month anniversary; eligible positions only.

 

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.

 

Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

 

Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

 

As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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