Technical Support Operating Mgr

Company Name: Keysight Technologies

Location: Nashua, NH, US - 03060

Job Duration: 2022-01-13 to 2022-02-12

Overview

About Keysight

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

We’re recognized as a Great Place to Work across the globe due to our robust culture and dynamic working environment. Our global team acts as “One Keysight,” using collaboration, inclusivity, and integrity to advance technology. We’re driven and curious, and we value all ideas, especially bold ones. And our strong culture extends far beyond our own walls. We leverage our corporate social responsibility framework to support our communities, nurture the next generation of engineers, and promote environmental sustainability. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Job Description

About the Job:

  • Manages Test and Measurement Calibration Technicians responsible for support programs/processes of Electrical and Mechanical Equipment within three US base Metrology Labs
  • Directs, manages resources to implement tactical business plans and projects.
  • Develops and implements solutions to department issues.
  • Is accountable for meeting P&L targets
  • Monitor and adjust to changing environments ensuring all commitments are met within the Customer Agreements.
  • Participate in business plans working with Sales, Technical Marketing, Quality, and Engineering.

 

About the Team:

The focus of this position in Keysight is to deliver high-quality calibration services to our customers. Specifically focused on returning equipment within our standard Turn-Around-Time (TAT).

The direct team will consist of Metrology Technicians, Logistic Coordinators, and Administrative personnel.

The teams are in Tempe, AZ, Bethlehem, PA, and Nashua, NH.

 

Responsibilities:

  • Oversee calibration and repair services of Keysight T&M equipment
  • Support customer-centric leadership for the Service Center business
  • Strengthen customer relationships and engage with key accounts to ensure account retention
  • Closely manage the team performance to achieve defined financial objectives while meeting/exceeding established KPI’s
  • Drive continuous improvement of operational process efficiencies to maximize gross margins
  • Manage service center assets to maximize utilization
  • Manage technical performance of Service Technicians, as well as the commitment to quality of all personnel
  • Assist leadership in the analysis and resolution of issues to improve service delivery 
  • Ensure technical support is provided as needed by Service Sales or direct customer interactions 
  • Identify, achieve, and maintain the scope of accreditation appropriate for the services offered at this service center. 
  • Support internal processes to meet ISO 17025 quality requirements and other Keysight-defined technical and quality system requirements 
  • Actively support higher-level vital initiatives and projects.

Job Qualifications

  • Bachelors or master’s degree or University Degree or equivalent plus directly relevant experience as a manager, supervisor and/or individual contributor.
  • Requires proven skills in leading/managing the execution of processes, projects, and tactics.
  • Proven track record of management within a service delivery organization
  • Demonstrated ability to scale up production to support business growth
  • Experience in managing T&M service process efficiencies to beat cost targets while supporting growth
  • Experience in translating customer needs into service delivery capability
  • Strong leadership skills biased toward communications, employee development, and management-by-objectives
  • Proven ability in translating business strategy to execute objectives and deliver business results
  • Demonstrated track record of maintaining strong customer relationships with supporting metrics
  • Minimum 5 years of experience managing a calibration and repair function for T&M equipment
  • PMEL or equivalent technical training is highly desirable
  • Familiarity with LEAN and Six Sigma to drive process improvements and efficiency gains

Other Information

  • Relocation is not available for this position 
  • Visa Sponsorship is not available for this position 

Job Function

Service & Support (SSU)

 

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

 

 

 

Candidates can be considered to work from the following locations:

 

Americas : United States : New Hampshire : Nashua

Job ID : 43639 

 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.