Technical Analyst Help Desk

Company Name: Charles River Laboratories

Location: Laval, Queb, CA - H7V 4B3

Job Duration: 2021-04-08 to 2021-05-08


For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary

We are seeking for a Technical Analyst Help Desk to provide technical assistance and support to Charles River Laboratories – Laval computer system users which includes, but is not limited to: workstations, laptops, Thin Clients, phone system and printers. Assist colleagues of the IT department.  




  • Answer and document requests from users concerning usage of the computer, phone system, printers, etc; 
  • Recognize and transfer problematic service calls to a 2nd or higher level; 
  • Solve problems encountered by users, which were caused by a failure of the computer system; 
  • Teach users how to use a computer or peripheral components when required; 
  • Organize, configure and install workstations for office or laboratory use in compliance with appropriate Standard Operating Procedures (SOPs); 
  • Perform tasks required by the IT department; 
  • Manage time effectively; 
  • Seek development from more senior staff; 
  • Remain informed on all legislation and developments related to job through self-education and external training; 
  • Substitute and/or assist department colleagues; 
  • Must be available to work on various work shifts (including nights and weekends); 
  • Perform any other reasonable tasks that may be required.  

Job Qualifications

  • College degree in computer sciences; 
  • 3 to 5 years of experience in an IT environment; 
  • Customer service oriented; 
  • Ability to deal with stressful situations; 
  • Good knowledge of Microsoft Windows Operating systems; 
  • Good knowledge of Active Directory; 
  • Good knowledge of the TCP/IP protocol and networking equipments; 
  • Certifications such as MCP, MCSE, CCNA, A+, Network+ would be an interesting asset; 
  • Bilingualism (French and English) is required; 
  • Good organizational, interpersonal and communication skills; 
  • Good problem solving and analytical skills; 
  • Ability to work under time constraints and adapt to change; 
  • Flexibility to work on changing work schedules; 
  • Ability to work in a team environment. 



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer – M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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