The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
StudyLink Officer Outreach
Permanent, Full Time
The StudyLink Outreach Officer provides students face to face services, information and advice on their options and entitlements, assist with their application process and interviews for special/ extra help applications. In this key role you will be responsible for responding to enquiries and resolving issues by email, phone, and face to face ensuring the delivery of appropriate outcomes to meet client needs. This role will also see you promoting StudyLink and providing information and advice to wider audiences at expos and career events.
We aim to deliver exceptional service to our clients so engagement with MSD is a positive experience every time, and we are looking for the ideal candidate that demonstrates
• Passion for helping others
• Familiarity with the Tertiary Education Strategy.
• Excellent track record of building and maintaining relationships with external partners
• Effective communication skills, verbal and written including the ability to deliver presentations
• Training, coaching and on-going professional development
• supportive team environment
• salary range $53,502 to $65,392 per annum (in line with skills, experience and other factors).
How to apply
Please take some time to read over the following position description before applying. To apply, click the ‘Apply Now’ button to upload your CV and cover letter and answer the following question in the application form: What interests you most about this role and why? (Max. 2000 characters)
All applications must be made online. If this is not possible or if you have any queries, please contact us at firstname.lastname@example.org
Applications close 5.00pm Sunday 1st August 2021
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.