Sr. Client Account Manager

Company Name: Charles River Laboratories

Location: Wayne, PA, US - 19087

Job Duration: 2021-05-04 to 2021-06-03


For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Basic Summary

Overall responsibility for management of key client accounts and other client programs that require complex planning and in-depth analysis to ensure that projects meet client expectations and deadlines. This entails interaction with clients in order to understand their requirements to disseminate and interact with Business Development, Client Services, Operational Staff, and Quality Assurance Staff.  This includes organizing, collecting, preparing and distributing information necessary to ensure operational milestones are met from the development of contracts to final reporting. Recommend and implement study management improvements.


  • Participate in project kick off and planning meetings when necessary.
  • Manage key account and other projects to ensure timely initiation and completion of work, delegating actions where required in order to assure client satisfaction, including but not limited to sample start, report due date, NCRs, quotes, and follow-up.  
  • Provide information to the client pertaining to sample preparation, sample submission requirements, program coordination and associated documentation.
  • Act as a liaison between Laboratory Staff, Business Development, Client Services, Scientific, Operations and Quality Assurance staff.
  • Perform in-depth analysis of routine and complex client issues in order to remediate or prevent client dissatisfaction.
  • Develop and maintain customized client communication for analytical and biological testing programs.  
  • Manage project process to identify changes in scope that would require revisions to contracts.
  • Provide program and/or specific project updates weekly to clients and upper management.
  • Facilitate conference calls and associated actions and deliverables.
  • Maintain client communication files in an electronically accessible format.
  • In conjunction with principal investigators, develop project timelines and milestones according to the client’s needs.
  • Keep track of project timelines for forecasting purposes.  
  • Be able to communicate forecasting information in a format usable to the Finance department and ensure that acceptable documentation is in place to maintain compliance to SOX requirements.
  • Assure that all pricing information for assigned clients is accurate and enter and edit pricing when necessary.
  • Assist with training and managing other Client Account Managers/Project Managers 
  • Perform all other related duties as assigned.


  • Bachelor’s degree (B.A./B.S.) or equivalent in biological sciences, laboratory management, or related discipline.
  • A minimum of five years related experience in a contract services setting.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Demonstrated skills with word processing, spreadsheet, Microsoft project and database applications required.  
  • Must have strong written and verbal communication 

About Biologics Testing Solutions
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer – M/F/Disabled/Vet.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


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