Senior Program Manager, Senior Program Manager Infrastructure

  • Bell
  • CA - ON - Mississauga
  • 2 weeks ago

Company Name: Bell

Location: Mississauga, ON, CA

Job Duration: 2022-01-14 to 2022-02-13


Req Id: 339852


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

The Residential Services – Systems Delivery district is a fast paced and dynamic team within the Information Technology organization, which delivers projects to enable consumer new product introductions, enhance customer/agent experience, reduce back office load, improve system performance, and prevent revenue leakage.  The team is made up of project managers, business analysts, technical primes, and business solution advisors (BSAs) accountable to plan and deliver projects in the BRS program.  We liaise with clients from three LOBs, manage supplier engagements for development and testing, and interface with the end-to-end system domains to deliver IT solutions to meet the business needs.  Further, we are accountable for development and systems integration of the E2E solutions.

Job Duties/Accountabilities:

The Senior Program Manager will assume overall responsibility for the successful delivery of projects based on the following:

  • Manage and lead a team of Project Managers and be the escalation point.
  • Gather project funding requirements, develop business cases and present at various councils and committees for review and approval – Infrastructure and IT IPC.
  • Manage project financials, and ensure accurate invoicing & budget documentation  – including PEATS Due Diligence
  • Engage in major BRS ordering releases by working collaboratively with a variety of stakeholders, and vendors to secure project timelines and alignment.
  • Build and maintain project budget and schedule, determine resource requirements and associated gaps
  • Identify and manage project risks, costs and benefits through planning, schedule revisions, manpower adjustments and fund allocation.
  • Provide relevant and high quality project governance and communication to sponsors, executives and project team members, including; key project milestones, issue logs, budget reports, weekly status reports and risk assessments/contingency plans.
  • Mentoring and coaching the development of resources including PMs, Techs, and other team members.(direct/indirect reports)
  • Drive innovation and simplicity – identify opportunities and drive process improvements, standardization, and enablers to gain efficiencies in project delivery and life cycles

Critical Qualifications/Competencies:

  • A minimum 5-7 years of IT Project Management. Proven ability to manage large scale and complex projects ,  lasting 6 to 12+ months in duration and requiring cross-functional teams of 20 or more people in a matrix environment to deliver.
  • Strong knowledge of project management methodology and best practices (e.g. PMI), proficiency using Project Management Tools including MS Office products (Excel, Work, PowerPoint) and MS Project and strong understanding of the Project Life Cycle. Formal project management training is desirable; PMI/PMP certification is not required but is considered an asset.   
  • Experience in Information Technology , along with a background knowledge of the telecommunications industry enabling you to appropriately guide project requirements, identify risks and direct analysis is desirable.
  • Knowledge and understanding of Bell’s network, systems, IT and Operations processes
  • Excellent communication skills both oral & written to manage the project horizontally and vertically within Bell
  • Proven facilitation,  planning & organization skills
  • Proven leadership skills to negotiate, motivate and manage large teams
  • Strong coaching and leadership skills – experience with direct reports
  • Ability to manage ambiguity, uncertainty and changing priorities

Preferred Qualifications /Competencies:

  • Knowledge of other system areas outside of ordering such as billing, provisioning and field services
  • Knowledge of Bell’s residential services products
  • Knowledge of Bell’s Financial Systems/Processes:

BBSP (Bell Business Solution Process)

PEATS Due Diligence (Project Charters, Contracts, Budgets/YEE/Forecasts etc)

Infrastructure Council

Vendor Management/Partnership

AI/Maintenance/Support Process for the purchase of S/W & H/W

SAP – Network Creation/Budgets

APSS & Emptoris Billing & Invoices

PORT – Expense Request Tool / CGI Mandate Library

  • Knowledge and experience in the following Bell IT Systems will be an asset:




Tapestry, TLC, SIMPLe, MDM

Qualification (PQAS, PSQT, QS, NDW, etc.)


Max+/ RT

Walled Garden

Legacy Ordering (Genval, ASOS, BCRIS, etc)

TV Systems


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:

Position Type: Management 
Job Status: Regular – Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Ajax || Canada : Ontario : Barrie || Canada : Ontario : Collingwood || Canada : Ontario : Don Mills || Canada : Ontario : Fort Erie || Canada : Ontario : Hamilton || Canada : Ontario : Innisfil || Canada : Ontario : Kitchener || Canada : Ontario : London || Canada : Ontario : Markham || Canada : Ontario : Milton || Canada : Ontario : Mississauga || Canada : Ontario : Newmarket || Canada : Ontario : North York || Canada : Ontario : Oakville || Canada : Ontario : Oshawa || Canada : Ontario : Ottawa || Canada : Ontario : Pickering || Canada : Ontario : Richmond Hill || Canada : Ontario : Sarnia || Canada : Ontario : Scarborough || Canada : Ontario : Stouffville || Canada : Ontario : Sudbury || Canada : Ontario : Thornhill || Canada : Ontario : Thorold || Canada : Ontario : Thunder Bay || Canada : Ontario : Waterloo || Canada : Ontario : Whitby || Canada : Ontario : Willowdale || Canada : Quebec : Montreal || Canada : Quebec : Verdun 

Flexible work profile: Mobile
Application Deadline: 01/21/2022 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaONMississauga


Bell, one of Canada’s Top 100 Employers.