Senior Operations Engineer – Herndon VA

Company Name: CenturyLink

Location: HERNDON, VA, US - 20171

Job Duration: 2021-05-04 to 2021-06-03


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Seeking Senior Operations Engineer to join the Network Operations Technology Management Team in the Advanced Services Business Unit. The Team is responsible for infrastructure support across the Lumen's Managed Services Products. This position will be dedicated support to a designated client's highly secured service.




  • Must hold an ACTIVE CompTIA Security+ certification
  • Must hold an ACTIVE DoD Top Secret Clearance AND meet the requirements for DoD Directive 8140 (DoD 8570.1-M)
  • Work from Home though must reside in the Herndon VA area

The Main Responsibilities

  • Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations.
  • Provide primary engineering design and configuration for Linux systems and applications in line with Managed Services customer goals and requirements
  • Evaluate new technical requirements for compatibility with deployed system design
  • Evaluate new products for compatibility and applicability to the Managed Services solutions
  • Maintain current knowledge base regarding complex routing, switching
  • Monitor and analyze performance across customer networks and underlying tools deployments as required for Managed Services.
  • Provide high-level technical & engineering support for Linux systems and network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect operations.
  • Troubleshoot and resolve complex issues
  • Provide high-level off-hours support on a rotating basis with other engineers
  • Develop and oversee technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
  • Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.
  • Maintain network monitoring applications, equipment and utilities as needed.
  • Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults, and minimize malfunctions.
  • Create and maintain network documentation and reports as required
  • Act as liaison between Managed Services and other vendors (e.g. SevOne, Juniper, etc) on high-level support issues.
  • Provide direct interface with other Lumen departments in support of the Managed Services.

What We Look For in a Candidate


  • Must hold an ACTIVE CompTIA Security+ certification
  • Must hold an ACTIVE DoD Top Secret Clearance AND meet the requirements for DoD Directive 8140 (DoD 8570.1-M)


  • Bachelor's degree plus minimum 5 years related experience or equivalent combination of education and experience.
  • Linux Server or SevOne Subject Matter Expert
  • Direct customer interaction communication skills
  • Proficient PC skills in office applications and network connectivity configuration
  • Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
  • Must be available 24/7 for rotating on-call, outages and maintenance window work.
  • Strong communication (oral and written), customer service, organizational and multi-tasking skills

5 years current hands on experience with the following:

  • Linux management and configuration
  • SevOne and/or NetCool management and configuration
  • Isolation of telecom and/or network outage causes and service restorations

Preferred Qualifications:

  • Experience or certification in Juniper device mgmt
  • Proven analytical and problem-solving abilities
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 250066

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.