Senior IT Engineer

  • Corning
  • US - TX - McAllen
  • 1 week ago

Company Name: Corning

Location: McAllen, TX, US - 78501

Job Duration: 2021-05-04 to 2021-06-03


Numero de Requisicion: 46602


Corning es uno de los principales innovadores del mundo en el área de las ciencias de materiales. Por más de 160 años, Corning ha aplicado su incomparable experiencia en física óptica y vidrios y cerámica especializados para desarrollar productos que han creado nuevas industrias y han transformado la vida de las personas.

En Corning, nuestro crecimiento se nutre gracias a un compromiso con la innovación. Nuestro éxito se basa en una inversión sostenida en Investigación y desarrollo, una exclusiva combinación de innovación en materiales y procesos y una estrecha colaboración con los clientes para resolver complejos desafíos tecnológicos. Hemos sido ganadores cuatro veces de la Medalla Nacional de Tecnología, gracias a nuestro liderazgo en tecnología y entorno de Investigación y desarrollo, lo cual atrae y nos permite contar con las mejores mentes científicas del mundo. Esta reserva de talentos ha puesto al alcance de su mano innovaciones que cambian la vida por más de 160 años.


Role Purpose:

  • Provide manufacturing systems support, IMS hardware support and technical assistance to Corning IT as requested. Provide backup support for the Site Leader as requested.


Key Responsibilities:

  • Lead technical support, providing support to manufacturing and the daily operations.
  • Support Factory Ware Data (FWD) Manufacturing Execution System. – Provide Level 1 and 2 support for FWD – Maintain FWD functioning for the site – Configure FWD as needed for line reconfigurations – Provide support for enhancements by training the manufacturing personnel on new functionality – Interface with programming team by providing knowledgeable information on issues and possible enhancement opportunities – Maintain and create production reports from FWD data that are useful to the management team
  • Backup IT Site Leader as needed. – Maintain manufacturing site in line with Corning IT policies and standards.
  • Work closely with IT service delivery, project management, and functional/business resources to deliver projects and services on time.
  • Participate on IMS Projects as needed. – Maintain communications with other OCS sites with project status reports
  • IMS Infrastructure Support, including computers, printers, switches, servers and security.
  • Interface with Corning IT to resolve issues.
  • Advanced Issue Resolution for IMS cases.
  • Communicate Infrastructure needs and issues to Site Leader.
  • Provide Level 1 support for Corning Engineering Measurement systems.
  • Assist with engineering systems support.
  • 5% to 10% travel.
  • Performance Metrics:
    • Project tasks completed within time limits and financial constraints.
    • Cases completed with SLA requirements.
    • Compliance with shared service model.
    • Infrastructure is maintained 100% in the appropriated inventory system.
  • Competencies (knowledge, skills and behaviors): People:
    • Comfort Around Management
    • Can deal comfortably with managers as well as the hourly workforce.
    • Can present to managers without undue tension and nervousness.
    • Can negotiate skillfully in tough situations with both internal and external groups.
    • Gains trust quickly of other parties to the negotiations.
    • Has a good sense of timing.
    • Fosters a feeling of belonging in the team.
    • Good at figuring out the processes necessary to get things done.
    • Can simplify complex processes.
    • Is able to write clearly and succinctly in a variety of communication settings and styles.
    • Can communicate effectively with the desired effect.
  • Function/Technical:
    • High level of knowledge of FWD and other Manufacturing Execution Systems. Able to provide expert assistance in the system and its abilities.
    • Knowledge of Corning IT processes and procedures.
    • High level of understanding of networks, network administration and network installation.
    • Knowledge of structured data cabling techniques.
    • Knowledge of Computer Room management and maintenance.
    • Implements network security at the plant level as established by corporate information security.
    • Understands viruses and security effects on a network.
    • Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
    • Responds to escalated help desk issues.
    • Reports predefined metrics to BE IT management.
    • Ability to prioritize and coordinate multiple projects simultaneously.
    • Demonstrates a working knowledge of processes and tools for managing all phases of a project – initiation, planning, implementation and control, and close-out.
  • Communicate and Engage
    • Listens actively to promote understanding.
    • Communicates with honesty, clarity and directness.
    • Encourages different views.


This role does not support immigration sponsorship.


What sets us apart? Corning’s unwavering commitment to Diversity. Diversity is integral to Corning’s belief in the fundamental dignity of the individual – one our seven Values. We are committed to providing an environment where all employees can thrive! This begins with an understanding that our global workforce consists of a rich mixture of diverse people. This diversity will continue to be a source of our strength as well as a competitive advantage. If you are up to the challenge of working for an extraordinary organization that makes real, profitable advanced materials, then visit Corning’s website at


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