Sales Support Coordinator Job

  • AGCO
  • Malaysia - Bukit Mertajam
  • 2 weeks ago

Company Name: AGCO

Location: Bukit Mertajam, MY

Job Duration: 2021-11-12 to 2021-12-12


Job Summary:

The incumbent is responsible to perform in variety of activities in coordinate with internal department and external customer to ensure the order from customer delivery on time and timeliness in responding to customers complaints. Work closely with Sales Team to achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of department and company sales volume goals.


What You Will Do

Sales Inquiry

  • Handle in-coming sales enquiries from customer, dealer and Sales Team by telephone, fax and email.
  • Assist Sales Team and customers enquiries on product availability, prices, and delivery times.
  • Prepare quotation, proposal and contract sales (if required) to sales/dealers/customers, follow up on quote status.
  • Quoting product prices, delivery specifications and payment terms and offering substitute product where appropriate.
  • To co-ordination with finance department to ensure the payment received before delivery.
  • Able to handle and assist Sales Team and several country region.
  • Monthly follow-up on quotes quoted out to Sales Team/ Dealers.


Customer Complaints

  • Support and assist on customer complaints on goods delivered inquiries.
  • Liaise with Engineering, production and warehouse department regarding the complaint from customer.


 Payment Collection

  • Liaise with sales on payment collection before shipment released – subject to the agreed payment term for each order. (Letter of credit, down payment, balance payment before shipment)



  • Organizing and co-ordinating all Sales or Customers meeting requests.
  • Work closely with Sales Support – Order Management on customer shipment.


What You Will Bring

  • Bach. Degree in Business Administration/Management.
  • At least 1 year(s) and above experience in related field is required for this position.
  • Able to handle stress and multitasking to meet customers’ expectation.
  • Possesses teamwork spirit and work closely with other colleagues at all time.
  • Have problem solving skills.
  • Well versed in Microsoft Office skills: MS Excel, MS Powerpoint and MS Word.
  • Able to communicate proficiency in English and Mandarin will be an added advantage.
  • Possess telemarketing Skills.


Who You Are

  • Self-management and Emotional Intelligence
  • Teamwork
  • Responsibility
  • Practice-based Learning and Improvement
  • Effective Communication
  • Telemarketing Skills



  • Yes, 5% travel time.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now.

Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people.