At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.
Come and join our community!
This position is responsible for ensuring adherence to the governance of the established Popular’s operational risk framework in its various components (e.g., risk and control self-assessments, outsourcing risk management, business continuity/disaster recovery, key risk indicators, operational and potential losses).
This position will support mainly the operational risk management process and propose to minimize operational risks from evaluation of key risks indicators and evaluation of controls effectiveness, identifying control failures, facilitating risk remediation, and monitoring the first line of defense in an effort to minimize risk exposures and strengthen the overall control environment. This position will report to Operational Risk supervisor.
Essential Duties and Responsibilities
Promotes a strong control culture and awareness of operational losses and controls across Popular.
Reconcile operational losses against accounting systems of Popular to ensure accuracy and completeness of reporting.
Analyze trends in the operational losses key risk indicator and report to management.
Analyzes operational risk data, including operational losses data, to calculate risks and outcomes.
Perform root cause analyses on identified risk events to recommend improvements to strengthen the control environment to prevent these risk events from re-occurring in future.
Evaluates, in coordination with business units’ mitigation strategies and actions that need to be taken to reduce operational risk.
Monitor adequacy of and compliance with mitigation and remediation plans adopted by the operational and business units.
Develop and conduct trainings to business unit’s liaisons on the various operational risk and operational losses topics.
Review the established policies, standards, and guidelines to incorporate new guidelines and best practices used to assess the operational risks, in specific operational losses.
Prepare, generate, and provide the information required for Operational Risk Committee, Risk Management Committee, and the Senior Management Team and Executives materials by the required due dates (scorecards, dashboards, metrics – KRI and ad hoc reports).
Support business units and/or operational risk management in the discussion and resolution of audits’ recommendations.
Bachelor’s Degree in Business Administration or Industrial Engineering
Preferable 3-5 years previous work experience in operational risk or related experience; risk management and internal control background is essential. Bachelor’s Degree of Business administration in Accounting or Financepreferable. Must be bilingual (English and Spanish) and be able to speak and write both languages fluently.
Collaboration & Teamwork
Ability to design and provide trainings to users.
Ability to plan and coordinate with different internal users and external providers. Strong project management skills.
Advanced PC skills (MS Excel, PowerPoint, SharePoint, Word etc.).
Ability to work with a high degree of accuracy and attention to detail.
Ability to work in a fast-paced environment both independently and in a team setting.
Strong organizational skills and ability to work on multiple projects.
Ability to manage and prioritize projects and changing deadlines
Ability to maintain confidential information.
Strong business writing and verbal communication (and presentation) skills; in both Spanish and English.
Ability to communicate with all levels of the organization.
Customer service oriented.
Results oriented with sound decision-making ability.
Understanding of banking regulatory requirements.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting.
Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)
(1) In general, people are considered fully vaccinated: ±
2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine
Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at email@example.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram