In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced, environment? If so, we have the perfect opportunity for you!

We are looking for a dynamic individual to join our wider EMEA Customer Experience team from our offices in 46047 Oberhausen, North Rhine-Westphalia for our clients in Germany, Austria and Switzerland.

The EMEA Customer Experience Team supports the Outdoor Wireless Network (OWN) segment and is the main customer liaison for their orders, with members in Spain, the UK, and now Germany. This includes customer queries, and order intake issues, in a complex and exciting B2B environment.

How You’ll Help Us Connect the World

As a member of our dynamic team, you will play a crucial role in crafting the customer experience at CommScope. By forging positive relationships with both customers and internal teams, and delivering exceptional service that leaves a lasting impact.

As a Customer Experience Specialist, you will serve as a central figure, providing crucial support to our Business Segments and acting as the primary point of contact for customer orders. In this multifaceted role, you will handle customer queries, lead all aspects of order intake and management, and ensure the successful delivery of goods within a complex B2B environment. Your contribution will be instrumental in driving our go-to-market strategy, empowering our sales teams, and directly addressing customer needs through efficient query resolution and order management.

In this position, you will have the opportunity to deliver outstanding customer service, taking full ownership of resolving queries and meticulously managing customer orders from the initial sale through to delivery and invoicing. By collaborating seamlessly with multiple functions, you will not only meet but exceed our customers’ expectations, ensuring their complete satisfaction.

If you are passionate about joining a dynamic team and contributing to process improvement projects, testing, and training, please apply today! We look forward to hearing from you.

Required Qualifications for Consideration:

• Previous experience in a data-driven environment within a matrix and multinational organisation.

• Experience in SAP and Microsoft tools especially Excel knowledge.
• German almost native and English proficient.

You Will Excite Us If You Have:

• Proficiency in other EMEA languages

What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what’s next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.

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