This role will support the operational management, planning, and delivery of audit learning programmes.
The role will be predominantly management of the programme and stakeholder relationships working with other teams such as Learning Operations, Audit Resourcing and Design to deliver quality technical programmes within agreed deadlines.
All existing and new elements will need to be regularly assessed to ensure they are meeting business requirements and the operational planning demonstrates business impact and continuous improvement to Audit Quality
Collaboration with Audit RMAs, Learning Operations (KLS) and PQA to coordinate, plan and communicate annual course scheduling for all mandatory audit training.
Work closely with the Technical Content Managers and Senior Manager to ensure the successful delivery of the core programmes to schedule.
Day to day management of team secondment recruitment including advertising roles, coordinating interviews, liaising with the UK Learning PL to monitor and process offers made, and being point of contact throughout the process.
Work closely with the lead Senior Manager regarding work force planning and identification of resource shortfalls
Work with the lead Senior Manager to prepare the headcount budget, forecasting and explanations for variance from budget
Attend regular update meetings with key contacts and manages course resourcing and scheduling stakeholder meetings, including agenda management and recording meeting minutes
Manage a busy mailbox and answer enquiries from interested delegates and the business regarding recruitment and scheduling
Work closely with Learning Operations (KLS) to manage booking process, including setting up RTS and booking forms.
Manage the KPMG Clara workflow Case Study process and addition of delegates to files for core Audit Foundations programmes
Day-to-day support for the Qualified Joiner programme, working with the Technical Content Manager in dealing with new joiner queries, writing joining instructions, liaising with KLS and Audit Leadership stakeholders to predict training demand and ongoing tracking of completion
Monitor course feedback and provide facilitators with their personal feedback scores.
Day to day management of the team planner, including holiday requests, course allocations
Manage Teams site for the core audit learning team and field facilitators
Set up virtual training sessions using Microsoft Teams
Input of assessment questions into Questionmark
Experience, Background and skills
Strong project management skills with ability to manage multiple projects concurrently.
Able to produce work to tight deadlines, with an attention to detail whilst under pressure.
Excellent written and verbal communication skills
Strong team player, who enjoys interaction with staff from various parts of the firm but also ability to work under own initiative
Ability to function effectively in changing circumstances
Strong problem solving skills
Good Microsoft office skills inc MS Teams
Enthusiastic, assertive and committed to excellent training.
Audit Technical Programmes Senior Managers
Audit Technical Programmes Managers
Learning Business Partners
Audit Resourcing Managers
Programme presenters/ facilitators and SME’s.