Patient Accounts Associate – Medicaid

Company Name: Carolinas Healthcare

Location: Charlotte, NC, US - 28201

Job Duration: 2021-07-22 to 2021-08-21


Job Req ID: 830921

Position Number: 00150496

Employment Type: Full Time

Shift: Variable/On Call

Shift Details: Monday-Friday 8a-5p

Standard Hours: 40.00

Department Name: PFS – Medicaid

Location: Corporate Operations

Location Details:  Charlotte, Monroe or Concord – Training will be done virtually

Our mission is to improve health, elevate hope and advance healing – for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Follows-up on government-related claims and monitors pertinent government regulatory changes and special projects as assigned.

Essential Functions


  • Monitors regulatory changes for federal payers and alerts management of pertinent changes.
  • Follows up with claims by telephone or online inquiry and creates appropriate correspondence, including appeal generation.
  • Identifies and analyzes government payor trends, as well as potential payment issues. Reports findings to leadership.

Physical Requirements
Work requires concentration, sitting, flexibility, and bending. Must be able to lift 10 pounds occasionally.

Education, Experience and Certifications
High School Diploma or GED required. 2 to 4 years insurance follow up experience preferred. IDX experience preferred. Knowledge of government agencies and insurance coverage required. Patient account experience preferred.





At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Atrium Health is an EOE/AA Employer