Requisition ID: 32042
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function
Parking Enforcement Officers (PEO’s) enforce on-street parking By-Laws and programs that promote safety, the free flow of traffic, access to and availability of parking for both the public and local businesses which contributes to our City’s livability and vibrant economy.
The Parking Operations & Enforcement Branch is seeking auxiliary staff for pre-scheduled and on-call shifts (see below for requirements). The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 06:00 – midnight.
Specific Duties & Responsibilities
PEO’s may enforce parking By-Laws and regulations on foot, by bicycle and / or by driving City vehicles in assigned patrols across all areas of the City. Enforcement activities include: issuing parking tickets at meters, within residential and commercial areas; issuing municipal code tickets (such as lawn sprinkling, noise abatement and anti-idling); responding to parking complaints from the public, ensuring parking compliance in school, bus and other related parking zones, assisting in the identification and removal of abandoned or illegally parked vehicles, as well as arranging towing and impounding of vehicles for parking violations.
PEO’s work independently and provide informative customer service to the public by answering questions regarding By-law tickets, parking policies, special events, providing directions and answering general inquiries, all in a professional manner. Public interaction may also include managing and resolving conflict situations. PEO’s document ticket information for the City’s Adjudication process on both a handheld device and computer terminal.
Officer testimony in court may be a requirement.
Education and Experience:
- Completion of Grade Twelve, supplemented by courses from BCIT and/or the Justice Institute that support regulatory or enforcement activity are considered an asset.
- Experience in enforcement or providing customer service, working outdoors, or an equivalent combination of training and experience is essential.
Knowledge, Skills and Abilities:
- Fluency in English (verbal and written) is essential, other languages are an asset.
- Ability to learn, interpret and appropriately apply City By-laws.
- Experience and ability to work well with the public using tact, diplomacy, firmness and the ability to confidently handle confrontational situations.
- The ability to investigate complaints, assess violations, determine remedial action and enforce bylaws with impartiality, sound judgment and discretion.
- Attention to detail, investigative skills and ability to gather evidence is essential.
- Ability to accurately and factually record and prepare detailed activity reports.
- Ability to represent the City in adjudication (and potentially Court) proceedings.
- You must be computer literate (minimum of 30 wpm typing speed), have solid experience with Microsoft Office (word, email, excel); the ability to use handheld technology and demonstrate strong administrative skills, including excellent writing.
- You must be able to follow safe working practices, policies and procedures.
- Ability to confidently read maps and travel safely and efficiently to specific locations.
PEO Working Requirements:
- Ability to work with a minimum of supervision whilst upholding the highest standards of professionalism
required in this position of trust
- Ability to work in all areas of Vancouver
- Ability to work outdoors in all weather conditions (rain, heat, snow) and have the stamina to be mobile (walk) long distances (20 – 25 km/day) on a daily basis.
- Ability to wear a uniform and maintain a professional appearance
- Auxiliary status- Auxiliary employees are hired to provide relief for regular full-time employees, as such, the number of shifts/hours will vary and are not guaranteed
The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 06:00 – midnight. Currently, we require auxiliary staff to be available to work:
- In High Demand Periods (Winter, Spring & Summer Vacation as defined by the Vancouver School Board): At least (5) days per week including Saturday, Sunday and at least (3) week days on shifts between the hours of 6:15am and midnight
- In Low Demand Periods: At least (3) days per week including Saturday, Sunday and at least (1) weekday on shifts between the hours of 6:15am and midnight
- Eight (8) Statutory Holidays within a year
On days that auxiliary PEO’s are listed as available, but are not pre-scheduled to work, there is an opportunity to accept shifts via Parking Enforcement’s call-out procedure. Please be aware there is no guarantee of a minimum number of hours of work offered as auxiliary employees work on an as needed basis.
Driver License, Driver’s Abstract and Record Check Requirements
- A current and valid Class 5 BC Driver’s License.
- You must demonstrate a safe driving history without any license restrictions that would affect your ability to legally and safely carry out job responsibilities.
- A Police Information Check is a job requirement and must not have any criminal charges or convictions that would relate to your selection for this position.
To be considered for this position you must submit the following:
A Resume and a Cover letter that includes:
- Why you are interested in the position
- How your education and experience supports your ‘fit’ and interest in this position
- A description of your physical ability and regular activities that demonstrate you are physically able to be mobile to cover up to 20 – 25 kms per 8 hour shift
- Your work experience, education, skills, knowledge, and abilities demonstrating your qualifications for this position
Driver’s Abstract and Claim’s History that has:
- No more than one (1) violation in the past three (3) years. Maximum points on the one (1) violation can be no more than three (3) points
- No roadside suspensions or driving prohibitions in the past five (5) years
- No more than one (1) at-fault accident in the past three (3) years
As part of our recruitment process, we will require you to attend a half day information session which will include the following:
- A Typing Test
- Job Information
- A Written Assessment and Screening Interview
- An opportunity to Job Shadow with a PEO
The training is for 6 weeks, anticipated for Sunday to Thursday with varying shifts:
- It is mandatory to attend and complete all scheduled training (training may go up to 8 ½ weeks)
- During the training period you must be available to work up to 36 hours per week.
Business Unit/Department: Engineering Services (1300)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Position Start Date: September, 2021
Salary Information: Pay Grade GR-017: $28.56 to $33.56 per hour
Number of Positions: 10
Application Close: August 11, 2021
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.